Manager – Payments Team

🕒 May 26

🇺🇸 United States – Remote

💵 $117k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

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Hyatt

WebsiteLinkedInAll Job Openings

10,000+ employees

👥 B2C

🛒 Retail

B2C • Retail • Hospitality

Hyatt is a global hospitality company that operates a range of hotels, resorts, and vacation properties. Known for its commitment to providing exceptional guest experiences, Hyatt offers various accommodation options, from luxury to more affordable stays. The company also focuses on sustainability and community engagement, ensuring responsible business practices in the hospitality sector.

📋 Description

• Support and execute the global payment product roadmap across digital and in-property channels. • Contribute to the management of multiple payment capabilities including gateways, tokenization, alternative payment methods, fraud tools, and integrations with PMS, POS, and digital platforms. • Partner with Digital, Finance, Security, and Property Technology teams to align payment initiatives with business priorities and guest experience goals. • Identify opportunities to design and implement AI-powered workflows and agent-based solutions to improve internal efficiencies, enhance data analysis, and enable smarter, more scalable ways of working across payment operations and delivery teams. • Coordinate certification and onboarding of global payment vendors across PMS (Opera Cloud), POS, and digital platforms. • Support development and execution of standardized certification frameworks, validation processes, and rollout plans. • Work with internal engineering and infrastructure teams to ensure solutions meet scalability, security, and compliance requirements. • Support implementation of alternative payment methods (e.g., digital wallets, regional payment methods, BNPL, real-time payments). • Assist with integration of payment solutions across web, mobile, and property environments. • Monitor industry trends and recommend opportunities to improve payment capabilities. • Collaborate closely with regional teams to support market-specific payment needs, while staying informed of emerging legal and regulatory requirements. • Participate in agile delivery processes across multiple workstreams. • Support backlog prioritization, sprint planning, and agile ceremonies (stand-ups, retrospectives). • Utilize JIRA to track progress, manage dependencies, and ensure visibility into delivery. • Support management of global payment vendors including gateways, acquirers, and fraud providers. • Assist in vendor evaluations, onboarding, and performance tracking. • Contribute to commercial discussions, cost analysis, and optimization initiatives. • Lead and mentor a team of FTEs and contractors supporting payment initiatives. • Provide clear direction, performance expectations, and regular feedback. • Promote accountability, ownership, and delivery excellence within the team. • Support fraud prevention initiatives and monitoring across digital and property environments. • Partner with Risk and Security teams to ensure compliance with PCI and global regulatory standards. • Assist in identifying and mitigating payment-related risks. • Support tracking and analysis of payment KPIs including authorization rates, chargebacks, fraud, uptime, and transaction costs. • Contribute to development of dashboards and reporting for leadership visibility. • Support delivery of key initiatives such as Opera Cloud migrations, payment integrations, vendor certifications, and platform enhancements. • Assist in coordinating cross-functional teams to ensure timely and successful delivery.

🎯 Requirements

• 5–7+ years of experience in payments or payment product management. • 2–3 years of people management experience, including managing FTEs and/or contractors. • Experience working with payment systems, payment service providers, or digital commerce platforms. • Exposure to global vendor ecosystems and coordination of integrations or certification activities. • Experience working in agile environments and familiarity with tools such as JIRA, Smartsheet, Confluence or similar platforms. • Strong collaboration and communication skills with the ability to work across technical and business teams. • Experience contributing to system implementations, integrations, or technology deployments.

🏖️ Benefits

• Annual allotment of free hotel stays at Hyatt hotels globally • Flexible work schedule • Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center • A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption • Paid Time Off, Medical, Dental, Vision, 401K with company match