Hydrow, Inc.
51 - 200 employees
🧘 Wellness
⚽ Sports
🔧 Hardware
Wellness • Sports • Hardware
Hydrow, Inc. is a leading provider of immersive at-home rowing experiences. They offer a range of smart rowing machines, including the Hydrow Wave Rower, Hydrow Pro Rower, and Hydrow Core Rower, designed for efficient total-body workouts at home. With a focus on providing a holistic workout experience, Hydrow combines advanced technology and engaging workout content to deliver more than 5,000 full-body workouts, including rowing, strength, and yoga sessions set in stunning locations worldwide. Their patented electromagnetic resistance technology ensures smooth, on-the-water-like rowing, appealing to fitness enthusiasts for its high efficiency in short workout durations. With a strong emphasis on community and member engagement, Hydrow boasts a highly active user base, with over 90% member retention after one year. The company encourages wellness and fitness through an inviting digital platform, making it a prominent player in the fitness and wellness industry.
Member Services Specialist
🕒 Yesterday
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Hydrow, Inc.
51 - 200 employees
🧘 Wellness
⚽ Sports
🔧 Hardware
Wellness • Sports • Hardware
Hydrow, Inc. is a leading provider of immersive at-home rowing experiences. They offer a range of smart rowing machines, including the Hydrow Wave Rower, Hydrow Pro Rower, and Hydrow Core Rower, designed for efficient total-body workouts at home. With a focus on providing a holistic workout experience, Hydrow combines advanced technology and engaging workout content to deliver more than 5,000 full-body workouts, including rowing, strength, and yoga sessions set in stunning locations worldwide. Their patented electromagnetic resistance technology ensures smooth, on-the-water-like rowing, appealing to fitness enthusiasts for its high efficiency in short workout durations. With a strong emphasis on community and member engagement, Hydrow boasts a highly active user base, with over 90% member retention after one year. The company encourages wellness and fitness through an inviting digital platform, making it a prominent player in the fitness and wellness industry.
📋 Description
• Answer and own the follow up on support cases. • Provide Tier 2 support for customer service and technical inquiries via phone & email • Troubleshoot and resolve escalated customer issues efficiently and professionally • Respond to commercial and dealer inquiries as well as end-consumers. • Process commercial orders accurately and manage related follow-up communications • Maintain detailed and accurate records in CRM systems
🎯 Requirements
• Previous experience in customer service or support roles • Strong written and verbal communication skills • Comfort handling customer interactions via phone and email
🏖️ Benefits
• This role is not eligible for benefits.
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