
51 - 200 employees
📦 Logistics
✈️ Travel
🏨 Hospitality
Logistics • Travel • Hospitality
HyperGuest is a revolutionary travel channel platform aimed at transforming the hotel and travel provider ecosystem. By offering a direct connection between accommodation providers such as global hotel chains and travel providers including travel agencies and OTAs, HyperGuest eliminates the need for middlemen, thereby reducing commission costs and improving transparency in room bookings. Utilizing a sophisticated API, the platform allows hoteliers to offer real-time room availability and dynamic rates to travel partners, fostering greater connectivity and profitability. HyperGuest empowers both accommodation providers and travel operators to grow their business by providing a seamless and transparent booking experience, enhancing sales and expanding network reach.
🔥 0 minutes ago
🗣️🇨🇳 Chinese Required
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51 - 200 employees
📦 Logistics
✈️ Travel
🏨 Hospitality
Logistics • Travel • Hospitality
HyperGuest is a revolutionary travel channel platform aimed at transforming the hotel and travel provider ecosystem. By offering a direct connection between accommodation providers such as global hotel chains and travel providers including travel agencies and OTAs, HyperGuest eliminates the need for middlemen, thereby reducing commission costs and improving transparency in room bookings. Utilizing a sophisticated API, the platform allows hoteliers to offer real-time room availability and dynamic rates to travel partners, fostering greater connectivity and profitability. HyperGuest empowers both accommodation providers and travel operators to grow their business by providing a seamless and transparent booking experience, enhancing sales and expanding network reach.
• Support day-to-day account relationships for a portfolio of customers, under guidance from a senior team member • Monitor account performance (volume, revenue, contract values) and flag notable trends or issues to the team • Maintain regular communication with accounts to support connectivity and identify potential opportunities • Support the contracting process between travel partners and hotels and data accuracy • Handle first-line customer service requests; escalate complex issues to senior Account Managers or other departments • Keep CRM records accurate and up to date
• 1 year experience in travel, travel-tech, hotel online distribution, or a related customer-facing role • Some exposure to sales or account management concepts • Organized, proactive, and eager to learn • Comfortable working toward targets with support from the team • Familiarity with Google Suite (Gmail, Drive, Docs, Slides, Slack) • Basic MS Excel skills, with willingness to build these up quickly • Excellent English and Chinese; other languages a plus • Good communication skills and a team-player attitude • Self-starter mindset • Nice to have: exposure to CRM tools (Zoho, Salesforce, or similar); familiarity with reading system logs
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