Hypersonix Inc.
Artificial Intelligence • eCommerce • Retail
Hypersonix Inc. is a leading provider of AI-driven analytics and automation solutions specifically designed for retail and eCommerce businesses. Through their groundbreaking platform, ProfitGPT, Hypersonix empowers merchandising, marketing, and forecasting teams to increase market share and optimize product margins. Their AI solutions, including Competitor AI, Pricing AI, Promo AI, and Inventory AI, provide data-driven insights that help retailers improve pricing strategies, manage promotions, forecast demand, and automate inventory management. Hypersonix's innovative technology is trusted globally, offering up to 19% profit lift and a 7X return on investment. Their AI-driven approach enables retailers to make more informed decisions and stay competitive in a rapidly changing marketplace.
Account Manager – Customer Success
November 27
Hypersonix Inc.
Artificial Intelligence • eCommerce • Retail
Hypersonix Inc. is a leading provider of AI-driven analytics and automation solutions specifically designed for retail and eCommerce businesses. Through their groundbreaking platform, ProfitGPT, Hypersonix empowers merchandising, marketing, and forecasting teams to increase market share and optimize product margins. Their AI solutions, including Competitor AI, Pricing AI, Promo AI, and Inventory AI, provide data-driven insights that help retailers improve pricing strategies, manage promotions, forecast demand, and automate inventory management. Hypersonix's innovative technology is trusted globally, offering up to 19% profit lift and a 7X return on investment. Their AI-driven approach enables retailers to make more informed decisions and stay competitive in a rapidly changing marketplace.
📋 Description
• Build strong relationships with customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals. • Drive product adoption and engagement by collaborating with clients and strategizing to meet their specific goals. • Analyze client use cases and provide best practice recommendations to optimize product usage, adoption, and return on investment (ROI). • Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders. • Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the platform. • Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs. • Work closely with the Onboarding Team to ensure a smooth and seamless transition to live status for our clients. • Efficiently manage a high volume of inbound customer requests, coordinate internal resources, and proactively anticipate business needs. • Share product development suggestions and communicate user feedback to internal teams based on client insights. • Identify potential challenges and conduct proactive client meetings to enhance customer loyalty and align with business goals. • Monitor and report on the progress of all deliverables and projects, ensuring deadlines are met and client success is achieved.
🎯 Requirements
• 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization. • B.Tech, or equivalent; 5+ years of experience; or a combination of experience and education, required. • Bachelor's Degree Mandatory. • Have prior technical experience In BA/DA role. • Creative problem solver with a determination to succeed. • Highly articulate, ability to communicate effectively both when speaking and writing. • Self-starter with the ability to take initiative and operate independently in a fast-paced environment with minimal direction or oversight. • Comfortable collaborating with different teams (product, sales, marketing, etc.).
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