Director, Product and Retention

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🕒 March 24

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Hyros

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

SaaS • Artificial Intelligence • B2B

Hyros is an AI-powered tracking and attribution platform that provides hyper-accurate, real-time insights into customer journeys to help businesses optimize ad spend and marketing performance. The SaaS product integrates with major advertising platforms to track, analyze, and attribute conversions and revenue, enabling advertisers, agencies, e-commerce brands, and info-product sellers to make data-driven decisions and improve ROI. Hyros emphasizes transparency, data integrity, and removing guesswork from marketing through advanced analytics and automation.

📋 Description

• Ensure we collect data and feedback on the product in the most effective way possible. Then deploy it to increase retention and adoption while decreasing churn. • Hyper optimize onboarding to increase set up and adoption rates • Optimize the customer experience of existing features to increase use, ease of understanding and results. • Improve how we communicate results, success and interact with the customer via our dashboard and communications. • Figure out where the software is confusing or failing customers. Then design elegant and simple solutions to improve the experience. • Work hand and hand with support to figure out the best ways to retain and improve customer experience. Create and improve our bug/error detections systems. Then prioritize maintenance and fix priority based around what's most important in relation to retention so that our work is as effective as possible. • Work hand and hand with our development teams in achieving all the goals above. • Be a one-person army in the beginning—hands-on, all-in

🎯 Requirements

• Proven track record reducing churn and increase usage of SaaS products with significant revenue/customer • Preferably 5–10 years in software, results are paramount however. • Vast experience with customer data collection and analyzing then deploying the data with results. • Strong skills in working with developer work flows and communicating with development teams. Extremely competence in learning and working within common developer workflows.

🏖️ Benefits

• Unlimited time off (really) • Additional benefits to be discussed based on your needs