i3 Verticals
1001 - 5000 employees
☁️ SaaS
🏛️ Government
📚 Education
SaaS • Government • Education
i3 Verticals is a software and payments company that delivers integrated, cloud-hosted SaaS solutions for public sector markets, including state and local government agencies, K-12 education, transportation, courts (justice), and utilities. The company combines financial management, payment processing, case management, and industry-specific operational software with 24/7 domestic support, implementation services, and a platform of acquired products to streamline public administration and improve efficiency across government and education organizations.
Software Support Analyst II
Job not on LinkedIn
🕒 March 31
🎸 Tennessee – Remote
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Support Engineer
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
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i3 Verticals
1001 - 5000 employees
☁️ SaaS
🏛️ Government
📚 Education
SaaS • Government • Education
i3 Verticals is a software and payments company that delivers integrated, cloud-hosted SaaS solutions for public sector markets, including state and local government agencies, K-12 education, transportation, courts (justice), and utilities. The company combines financial management, payment processing, case management, and industry-specific operational software with 24/7 domestic support, implementation services, and a platform of acquired products to streamline public administration and improve efficiency across government and education organizations.
📋 Description
• Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients. • Build and maintain effective relationships with team members, management, in-house software developers and clients. • Identify, troubleshoot and resolve application issues. • Communicate and escalate issues that cannot be resolved to the appropriate team member(s). • Document all reported issues and task details; analyze gathered data. • Deploy and provide training on software applications to new clients and new versions to current clients.
🎯 Requirements
• High school diploma or equivalent • Two (2) years related experience • Must have a proficient understanding of computer and technical concepts • Must have strong troubleshooting skills • Must have strong verbal and written communication skills • Ability to prioritize workload and manage multiple responsibilities effectively • Associate’s degree or higher from a college or university is preferred
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