Gateway Engineering, Support Engineer

🕒 March 28

⚜️ Louisiana – Remote

⚜️ Louisiana – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Globalstar

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1991

📡 Telecommunications

🔧 Hardware

☁️ SaaS

Telecommunications • Hardware • SaaS

Globalstar is a global satellite communications company that provides satellite and hybrid satellite-terrestrial connectivity, devices, and platform services for asset tracking, personnel safety, remote/emergency communications, and IoT telemetry. The company offers LEO satellite network connectivity, embeddable satellite chipsets and modems, consumer and industrial hardware (SPOT messengers, IoT trackers), and a software/platform stack (Realm Enablement Suite) for data management, mapping, and AI-enabled telematics. Globalstar serves commercial and government customers across transportation, energy, maritime, agriculture, forestry, and public safety to enable always-on connectivity where cellular is unavailable.

📋 Description

• Work with overlapping departments including engineering technical support, reliability engineering department, and operations to analyze collected operational data with the goal of improving overall network performance. • Collect data and perform validations and verification on existing and new systems to define/refine requirements and thresholds for system performance improvements. • Operational software and product test support. • Take ownership of projects, identify and create new processes to optimize network performance. • Conduct proactive system performance analysis (tracking and monitoring) to ensure all platforms are performing nominally. • Cross train others in the department, accept cross training from others in the department. • Provide training on all duties to other departments. • Diligently work to resolve all assigned tickets. • Help to create and maintain operational documentation including solutions documents, technical bulletins, and recommended Operations and Maintenance procedures. • Provide technical support and assistance to Operations personnel in fault diagnosis, troubleshooting and repair of all operational equipment. • Support SMEs by providing insight based on lessons learned during work on operational tickets.

🎯 Requirements

• Degree from an accredited engineering program (i.e., mechanical, electrical, aerospace) • A minimum of 5 year’s experience preferred with applicable skills/competencies • Strong and proven ability to logically analyze, summarize and solve issues, then verifying and documenting solutions in complex technical environments • Possess a clear understanding of satellite-based communication • Must have strong knowledge of Networking Concepts, Security practices, and Satellite Base Stations • Experience preferred with automated scripting in any language, Power BI, AWS, Grafana, JIRA • Preferred - Significant experience with large technical projects • Experience in applicable satellite communications industry or military experience working with wireless communications networks • Additional industry (Satellite, Data, RF, Communications, Operations) training and/or certifications • RF analysis/measurement experience • Familiarity with Linux based OS, data collection and presentation software • Familiar with AWS data tools (S3, Kinesis, Kinesis Analytics, etc) • Experience with Power BI • A clear understanding of datasets for wireless communication systems • Procedural writing skills and experience an asset

🏖️ Benefits

• Paid Time Off • Paid Holidays • 401(k) Plan with Company Match • Employee Stock Purchase Program • Voluntary and Company Paid Group Life Insurance • Short- and Long-Term Disability Insurance • Medical FSA • Dependent Care • Competitive Salaries