Solutions Support Engineer

🕒 March 25

🇺🇸 United States – Remote

💵 $108k - $1.5M / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Wiz

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

Cybersecurity • Cloud Security

Wiz is a leading cloud security company, providing a comprehensive security platform for safeguarding cloud environments. It offers a variety of solutions designed to protect cloud infrastructure from threats, including threat detection and response, security posture management, and vulnerability prioritization. Their cloud-native platform enables seamless integration across various cloud systems, offering agentless visibility and robust protection for modern cloud computing needs. Trusted by many Fortune 100 companies, Wiz is recognized for its innovative approach, offering a unified security model that integrates development and security operations for enhanced visibility and proactive threat management.

📋 Description

• Responsible for technical customer support experience within the Wiz product • Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams • Identify cases that require escalation (either technically or strategically) • Create, maintain, and coordinate incident management requests to product or engineering • Design and implement solutions that scale the support offering through automation • Participate in on-call rotation for after-hours, holiday, and weekend support coverage

🎯 Requirements

• Must be comfortable working 9-6 EST • 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role • 2+ years experience with Cloud technologies (Azure, AWS, GCP) • 1+ years of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications. • Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON • Proficiency with command-line tools and Linux operating system environments

🏖️ Benefits

• Medical, dental and vision insurance • Home Office Setup reimbursement • Flexible Spending Accounts • Monthly Connectivity reimbursement • Employee Assistance Program (EAP) • Short- and Long-term Disability Insurance • Life & Accident Insurance • 401(k) Retirement Savings Plan (with employer match) • Flexible paid time off + 11 paid holidays • Paid leave programs, including parental, pregnancy health, medical and bereavement leave