Chief Operating Officer – Marketing, PR Agency

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🕒 January 15

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IBMC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🎯 Recruiter

🤝 B2B

Recruitment • Consulting • B2B

IBMC is a Indonesia-focused business services firm that helps local and international companies enter and operate in Indonesia. They provide HR outsourcing and recruitment (including customer support, tech, and healthcare staffing), employer-of-record services, consulting, tax and accounting, incorporation assistance, market research, business licensing, and certification support (e. g. , Halal, GMP, export). IBMC emphasizes local regulatory expertise, tailored B2B services, and client-focused support to simplify compliance and accelerate growth in the Indonesian market.

📋 Description

• Own daily operations across PR, media, content, client delivery, and internal support teams. • Translate leadership direction into clear operational plans, timelines, and execution priorities. • Ensure work is delivered on time, within scope, and at expected quality standards. • Act as the escalation point for operational issues and delivery risks. • Oversee project planning, prioritization, and execution across all client accounts. • Support or directly manage key client relationships when needed. • Ensure smooth handover from sales to delivery teams. • Manage risks, dependencies, and changes in scope. • Review existing workflows and identify inefficiencies or execution gaps. • Design, document, and implement practical SOPs for core functions: Client onboarding, PR execution, media placement, and reporting, Content and media production workflows, Account management, and client communications, Internal admin, finance, and HR coordination. • Ensure SOP adoption and consistent execution across teams. • Implement and manage operational tools (project management, CRM, reporting, collaboration). • Improve visibility through simple dashboards and tracking systems. • Drive light automation to reduce manual work and improve turnaround time. • Ensure teams use tools correctly and consistently. • Work closely with the CRO to align sales promises with operational capacity. • Ensure smooth client handover from sales to delivery. • Provide feedback on pricing, scope, and capacity constraints. • Track team utilization, workload, and delivery capacity. • Support finance with invoicing coordination, cost tracking, and operational budgeting inputs. • Identify cost leaks and inefficiencies within operations. • Manage team leads and key individual contributors across operations and delivery. • Set clear expectations, priorities, and accountability. • Support hiring, onboarding, and performance management with HR. • Build a culture of ownership, discipline, and continuous improvement.

🎯 Requirements

• Experience: 4–7 years of experience in operations, project management, or delivery leadership roles. • Industry Background: Proven experience in PR agencies, media companies, or digital service-based businesses. • Technical Skills: Strong hands-on experience building SOPs, improving workflows, and managing operational tools (CRM/PM software). • Leadership: Excellent communication and stakeholder management skills with a track record of managing multiple teams. • Problem Solving: Strong execution, decision-making skills, and the ability to work independently in a remote or hybrid setup. • Language: Professional-level English (spoken and written) for international coordination.

🏖️ Benefits

• Gross salary range: IDR 30,000,000 – 50,000,000 (based on experience). • Performance-based incentives tied to operational KPIs. • High-ownership role with direct impact on company growth. • Clear career path as the business scales. • Flexible working arrangements.