Customer Support Representative

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IBMC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🎯 Recruiter

🤝 B2B

Recruitment • Consulting • B2B

IBMC is a Indonesia-focused business services firm that helps local and international companies enter and operate in Indonesia. They provide HR outsourcing and recruitment (including customer support, tech, and healthcare staffing), employer-of-record services, consulting, tax and accounting, incorporation assistance, market research, business licensing, and certification support (e. g. , Halal, GMP, export). IBMC emphasizes local regulatory expertise, tailored B2B services, and client-focused support to simplify compliance and accelerate growth in the Indonesian market.

📋 Description

• Omnichannel Queue Management: Promptly manage, resolve, and close high-priority customer inquiries across Email, Slack channels, Live Chat, and internal helpdesk/ticketing systems. • Time-Critical Dispatch Coordination: Monitor and safeguard daily dispatch cutoffs, coordinates quick updates with warehouses/couriers, and adapt seamlessly to last-minute shipment alterations. • Strict Data Security & Integrity: Safely handle sensitive customer personal data, ensuring 100% compliance with strict corporate data protection guidelines and privacy protocols. • Platform Mastery: Swiftly navigate, learn, and log information accurately across modern helpdesk platforms, order tracking software, and supply chain tools. • Continuous System Optimization: Maintain comprehensive issue records, track client feedback patterns, and collaborate with the shift lead to improve response efficiency.

🎯 Requirements

• Experience: Minimum **2–3 years of solid experience** in International Customer Support, B2B Ticketing, or Logistics/Supply Chain Operations (prior experience handling UK/US enterprise clients is highly preferred). • Shift Commitment: Fully comfortable working fixed schedules aligned with **UK/US business hours and evening/night cutoffs** (Indonesia evening/night time). • Language Proficiency: Elite, flawless written English skills. Superior command of professional tone, grammar, and written clarity is mandatory (Conversational fluency is secondary to written mastery). • Professional Vetting: Must pass comprehensive standard background vetting and reference checks due to strict data-handling policies. • Composure Under Pressure: Proven ability to remain completely calm, organized, and analytical in a high-stress, fast-moving environment with rapid updates. • Reliability & Discipline: Exceptional attendance record, punctuality, and time-management discipline to prevent coverage gaps during critical cutoff hours. • Tech Adaptability: Tech-savvy individual capable of mastering new helpdesk software and complex order systems rapidly. • Longevity Mindset: A strong preference for candidates seeking a stable, long-term career growth path with opportunities to progress within the global support division.

🏖️ Benefits

• Competitive monthly basic salary package. • 100% Work-from-Home (Remote) flexibility from anywhere in Indonesia. • Clear career progression paths into Senior Representative, Shift Lead, or Quality Assurance roles. • Collaborative, diverse, and modern international working culture.