System Implementations Manager – SIM

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🕒 March 4

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iCareManager

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

☁️ SaaS

🤝 B2B

📋 Compliance

SaaS • B2B • Compliance

iCareManager is a cloud-based, all-in-one Electronic Health Record (EHR) and care-management platform built for human services and long-term care providers. It consolidates clinical and administrative workflows—such as eMAR, ePrescribing, medication management, person-centered care plans (PCP/ISP), incident reporting, staff training, time & attendance, billing, and integrations—into one configurable system tailored for IDD providers, assisted living, residential programs, case management agencies, and correctional health. The platform emphasizes security and compliance (SOC 2 Type II, HIPAA), offers mobile access and integrations via open APIs, and includes AI-powered analytics to reduce errors and optimize care delivery.

📋 Description

• Prepare for and lead new customer kickoff calls. • Manage onboarding projects using Asana, including timelines, tasks, and weekly status updates. • Conduct virtual training and walkthroughs to ensure system understanding. • Create and manage JIRA tickets for data imports and customer requests. • Serve as the main point of contact for customers during the onboarding phase. • Troubleshoot technical and implementation issues via email or phone. • Build strong, empathetic, and professional relationships with clients. • Conduct monthly webinars and knowledge-sharing sessions with the user community. • Work closely with Customer Success, Sales, and Product teams.

🎯 Requirements

• Minimum 2 years of experience in DDA/IDD organizations (as an admin or project manager). • Strong analytical and problem-solving capabilities. • Ability to work independently in a remote environment. • Excellent communication skills (verbal and written). • Technical support background with a software product (preferred). • Experience in Assisted Living or Adult Day programs (preferred). • Familiarity with JIRA and Asana (preferred). • Project management certification or experience (preferred).

🏖️ Benefits

• A dynamic and collaborative work environment. • Opportunities for professional growth and skill development. • Competitive salary and benefits package. • The chance to play a key role in revolutionizing the healthcare technology industry.