Manager, Patient Outreach – Engagement

🕒 May 5

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Icon Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

B2B • Artificial Intelligence • Healthcare Insurance

Icon Health is a value-based musculoskeletal (MSK) and orthopedic care company that partners with health plans, value-based care organizations, providers, and patients to deliver full-risk, end-to-end orthopedic services. It combines virtual and in-person access to orthopedic clinicians, a national network of aligned providers and facilities, and AI-powered predictive outreach and data-driven provider-efficiency scoring to lower orthopedic spend, improve outcomes (including HEDIS performance), and accelerate patient recovery.

📋 Description

• Develop and manage multi-channel outreach campaigns • Create personalized education materials and automated communication strategies • Lead patient journey mapping initiatives • Optimize first-call resolution models • Address and resolve patient complaints and concerns • Support hiring, training, and management of a team of patient outreach coordinators • Conduct regular call audits and quality reviews • Review quality management frameworks • Train and mentor staff on patient interaction protocols • Work with product and clinical leadership to improve patient outreach workflows • Monitor and report on key engagement and operational metrics

🎯 Requirements

• Bachelors Degree in healthcare administration, human services, public health, community health, or business preferred • 5+ years of experience in healthcare operations, healthcare marketing, or patient engagement • Experience with value based programs and D2C healthcare products is a plus • Experience in leading projects, managing programs, and supervising staff • Proficiency in Google Suite, electronic medical records (EMR), and CRM software • Ability to tailor communication strategies to align with patient health literacy, cultural values, and behavioral cues

🏖️ Benefits

• Fully Remote Opportunity • Some Travel May be Required • Equal employment opportunities to all employees • Prohibits discrimination and harassment • Important Notice: Protect Yourself from Recruitment Fraud • Live Interviews: multi-stage process • Privacy: no sensitive information requested