Customer Success Manager

Job not on LinkedIn

🔥 46 minutes ago

🇺🇦 Ukraine – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 62 days.
• No salary listed.

Apply Now

Find Similar Remote Jobs

iDeals

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2008

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

iDeals is a global company offering numerous career opportunities across various fields such as customer support, engineering, information technology, marketing, and sales. With locations in Brazil, Frankfurt, India, Madrid, Milan, Prague, and Ukraine, iDeals provides positions ranging from entry-level customer support roles to senior engineering and technical management roles. They focus on helping businesses across the globe through collaboration and innovation, encouraging applications and referrals to build a diverse team. The company emphasizes their global impact and commitment to aiding business growth.

📋 Description

• Own the relationship with approximately 180–200 clients in Ukraine and Eastern Europe • Onboard new clients by learning their goals and running kick-off trainings • Build strong, long-term relationships through regular contact, account reviews and quick support by email or phone • Monitor client activity in the VDR, spot issues early and drive adoption and retention • Lead renewals, upgrades and new contracts, preparing proposals and supporting materials • Identify upsell and cross-sell opportunities, including Ideals Board • Create case studies and testimonials • Secure client reviews for the referral program • Run exit interviews with churned clients • Collaborate with Sales, Product, Marketing and Support • Provide client feedback to help shape future product development

🎯 Requirements

• 2-3+ years of experience in Customer Success or Account Management (or a similar role) • Proven experience with renewals, upsell and leading contract negotiations • Strong communication and relationship-building skills, with a customer-first mindset • Sales drive and a results-oriented approach • Accountability, structure and strong self-organization, as you will work remotely • Experience working with both Ukrainian and international clients • English at C1 level for client and team communication • Background in outbound sales (SDR, BDR or Account Executive) before moving into Customer Success or Account Management is nice to have • Experience with CRM or Customer Success platforms (HubSpot, PlanHat, Gainsight) is nice to have • Experience using AI tools to analyse client portfolios and speed up your work is nice to have • Experience in B2B SaaS is nice to have

🏖️ Benefits

• Remote-first flexibility to shape your ideal workday • Home workplace budget • Resilient home budget for Ukraine-based teammates • Resilient office in Kyiv & co-working expense coverage • Individual IT budget for extra equipment • Top-tier tech and AI-powered tools • Access to Ideals Academy with numerous courses • Investment in external learning and development activities • Guidance in Personal Development Plan creation • Professional literature and subscriptions coverage • Support of your passion as a speaker or writer • Internal talent mobility opportunities • Medical insurance and Wellness Package for sports activities • Full coverage of mental health sessions for Ukrainian teammates • Funding for sports competitions • 20 business days of paid time off per year • Unlimited health-related time off • Budget for meetups with your local team • Generous internal referral program

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume