Customer Support Consultant, Bilingual – French, English

🔥 16 minutes ago

🦞 Maine – Remote

🦞 Maine – Remote

💵 $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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IDEXX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

🏥 Healthcare

🔬 Science

🤝 B2B

💰 Seed on 1984-02

Healthcare • Science • B2B

IDEXX is a global veterinary diagnostics and services company that develops products and services to improve the health and well‑being of pets, livestock, and to protect public essentials such as clean drinking water. It provides diagnostic tests, laboratory services, point‑of‑care analyzers, and consultation/testing support for scientists, and also offers practice management and clinical software used by veterinary clinics and reference laboratories. IDEXX primarily serves professional and institutional customers (veterinary practices, labs, and agricultural/food/water safety users) with integrated products and services.

📋 Description

• You will act as the liaison between customers and our IDEXX laboratories. • You will answer customer questions and quickly and effectively resolve issues, primarily over the phone. • You will provide and clarify lab test results, coordinate follow-up tests on samples, and help coordinate the pickup and delivery of samples.

🎯 Requirements

• Must be fluent in both French (preferably Quebecois French) and English. • A proven track record of providing extraordinary customer service over the phone • Ability to be on the phone for 8 hours a day in a quiet workspace or office • Associate’s or Bachelor's degree in a computer-related or scientific (e.g. Biology, Chemistry, etc.) discipline, or equivalent combination of education and experience • Superb listening and communication (verbal and written) skills, plus strong interpersonal skills with the ability to establish rapport quickly • Strong computer and technical skills • Problem-solving skills, attention to detail, strong organizational skills, and ability to multitask • Ability to learn quickly and apply skills and abilities to a variety of customer interactions • Ability to thrive in a fast-paced environment: you will navigate a variety of inquiries to provide a solution to our customer every 5 minutes on average (50-70 calls daily). • Goal orientation and strong collaboration skills • Experience in a technically related field, veterinary practice, laboratory setting, and/or contact center environment preferred

🏖️ Benefits

• Eligible for annual bonus • Health / Dental / Vision benefits • Remote work (meaning that you will receive onboarding, training, and support virtually as well)