Field Support Representative

🔥 16 minutes ago

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IDEXX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

🏥 Healthcare

🔬 Science

🤝 B2B

💰 Seed on 1984-02

Healthcare • Science • B2B

IDEXX is a global veterinary diagnostics and services company that develops products and services to improve the health and well‑being of pets, livestock, and to protect public essentials such as clean drinking water. It provides diagnostic tests, laboratory services, point‑of‑care analyzers, and consultation/testing support for scientists, and also offers practice management and clinical software used by veterinary clinics and reference laboratories. IDEXX primarily serves professional and institutional customers (veterinary practices, labs, and agricultural/food/water safety users) with integrated products and services.

📋 Description

• You will provide on-site customer support in relation to company products or service installation, training and/or troubleshooting according to established policies and procedures and applicable regulatory guidelines. • You will install equipment at customer locations; assemble components and test operations; adjust equipment as needed, coordinating with in-house resources and others. • You will train customers in the use of company products, equipment and services. You will provide training in a variety of formats, as well as documentation and other materials. Ensure customer satisfaction with the use and capability of products and services. • You will troubleshoot customer problems and issues with company products and services. Diagnose and fix problems with assistance of in-house technical resources and others as needed. Plan and implement strategies for addressing more complex issues as needed. • You will provide support for new customer installations and go-live events, responding to any issues that arise and coordinating resolution to ensure smooth customer experience. • You will communicate customer needs for additional products and services to sales team, research & development and others. Coordinate other teams and additional resources to address customer issues as needed. Ensure ongoing customer satisfaction. • You will research customers prior to site visits to obtain information and insight to anticipate issues and enhance the overall customer experience. • You will detail benefits of additional company products and services as appropriate. • You will document customer visits and interactions. • You will support quality management system and other compliance requirements.

🎯 Requirements

• To be able to build relationships with all personalities. • To possess a minimum of three (3) years veterinary clinic experience with a training and/or practice management background strongly preferred. • To be able to effectively communicate and collaborate with customers, management, and peers. • To build strong customer and peer partnerships that allow you to gain confidence and trust from others easily. • To the able to plan and prioritize work in a dynamic environment and make quality, timely decisions. • To have effective listening skills, which are utilized to discover customer needs to adapt your approach and demeanor to different situations. Presenting a professional brand for yourself and IDEXX at all times. • To be comfortable learning and using technology such as computers, tablets and Smartphones. Computer networking experience is preferred. • Fluency in Finnish and English.

🏖️ Benefits

• A competitive compensation and opportunity for annual bonus. • Pension plan contribution paid by IDEXX. • Medical Insurance. • On the job training & career advancement opportunities. • Additional benefits include but are not limited to volunteer paid days off, ThanXX recognition program and others.