Field Support Representative

🔥 0 minutes ago

🇳🇿 New Zealand – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IDEXX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

🏥 Healthcare

🔬 Science

🤝 B2B

💰 Seed on 1984-02

Healthcare • Science • B2B

IDEXX is a global veterinary diagnostics and services company that develops products and services to improve the health and well‑being of pets, livestock, and to protect public essentials such as clean drinking water. It provides diagnostic tests, laboratory services, point‑of‑care analyzers, and consultation/testing support for scientists, and also offers practice management and clinical software used by veterinary clinics and reference laboratories. IDEXX primarily serves professional and institutional customers (veterinary practices, labs, and agricultural/food/water safety users) with integrated products and services.

📋 Description

• Install and support IDEXX diagnostic equipment, products, and services within veterinary clinics • Provide education, onboarding, and training to veterinary clinic teams • Troubleshoot hardware and software issues and help customers identify effective solutions • Build strong, long-term relationships with veterinary professionals and clinic teams • Collaborate with commercial and internal support teams to deliver an exceptional customer experience • Promote IDEXX products and services to drive customer satisfaction, loyalty, and successful clinic outcomes • Travel extensively throughout the assigned territory to support customers in person

🎯 Requirements

• Qualification in Veterinary Nursing or another relevant Science discipline • Significant experience within the veterinary industry, ideally as a Senior Veterinary Nurse, Team Leader, Practice Manager, or in another veterinary leadership capacity • Excellent written and verbal communication skills • Strong organisation, prioritisation, and time management skills • Experience providing technical support and troubleshooting customer issues • Confidence delivering training and education to diverse groups • Strong problem-solving skills and ability to research solutions to complex challenges • Ability to work collaboratively across teams and build positive working relationships • Knowledge of veterinary medicine, clinic workflows, or diagnostic processes • Comfortable travelling extensively, up to 85% of the time, throughout the assigned territory and working independently across a large geographic region • Certificate IV in Training & Assessment or equivalent highly regarded

🏖️ Benefits

• A fully maintained company vehicle • Career development opportunities within a global organisation • Reward and Recognition Programs • Paid parental leave • Subsidised health insurance benefits • Free wellness programs • Fitness reimbursements • Access to paid volunteer days • $500 per year towards diagnostic testing for your pets • Pet friendly workplace • Tenure recognition, including additional days off and bonus payments at key career milestones • Competitive compensation, incentives, and benefits