Customer Support Consultant – Bilingual, French & English

🕒 April 9

🇺🇸 United States – Remote

💵 $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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IDEXX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

⚕️ Healthcare Insurance

🧬 Biotechnology

💰 Seed Round on 1984-01

Healthcare Insurance • Biotechnology

IDEXX is a global leader in pet healthcare innovation. It provides a wide range of diagnostic and software products and services aimed at creating clarity and improving pet healthcare. IDEXX offers services such as reference laboratories, in-house analyzers, SNAP tests, and veterinary software to support veterinarians in diagnosing and treating small animals, livestock, and equines. They also specialize in water testing solutions, which help ensure the safety and quality of various water types. IDEXX is known for its contributions to the veterinary field, enabling professionals to make informed decisions through cutting-edge technology and advanced insights.

📋 Description

• Act as the liaison between customers and the IDEXX laboratories • Answer customer questions and quickly resolve issues • Provide and clarify lab test results • Coordinate follow-up tests on samples • Help coordinate the pickup and delivery of samples

🎯 Requirements

• Fluent in both French and English • Highly motivated and goal-oriented • Strong collaborator • Proven track record of providing extraordinary customer service • Experience in a technically related field, veterinary practice, laboratory setting, and/or contact center environment • Strong computer and technical skills • Master problem solver with attention to detail • Ability to learn quickly and apply skills to a variety of customer interactions • Superb listening and communication skills (verbal and written) • Strong interpersonal skills to establish rapport quickly • Associate’s or bachelor's degree in a computer-related or scientific discipline preferred, or equivalent combination of education and experience.

🏖️ Benefits

• Health / Dental / Vision Benefits • Eligible for annual bonus