Field Support Representative, Diagnostic Imaging

🕒 May 21

🌪️ Kansas, Oklahoma – Remote

🌪️ Kansas – Remote 🌪️ Oklahoma – Remote

💵 $30 - $35 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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IDEXX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

⚕️ Healthcare Insurance

🧬 Biotechnology

💰 Seed Round on 1984-01

Healthcare Insurance • Biotechnology

IDEXX is a global leader in pet healthcare innovation. It provides a wide range of diagnostic and software products and services aimed at creating clarity and improving pet healthcare. IDEXX offers services such as reference laboratories, in-house analyzers, SNAP tests, and veterinary software to support veterinarians in diagnosing and treating small animals, livestock, and equines. They also specialize in water testing solutions, which help ensure the safety and quality of various water types. IDEXX is known for its contributions to the veterinary field, enabling professionals to make informed decisions through cutting-edge technology and advanced insights.

📋 Description

• You’ll travel up to 75% of the time, both by air and by car (3-4 overnights a week); weekend hours and weekday overtime may also be required • You’ll install IDEXX Diagnostic Imaging Systems for customers in your area • You’ll train veterinary clinic staff on best practices to maximize system performance • You’ll support critical customer visits, providing onsite technical troubleshooting when things don’t go according to plan • You’ll work remotely from a home-based office • You’ll utilize a wide array of programs to plan and strategize your customer visits, enabling you to serve as a true IDEXX Ambassador and be viewed by your customers as a trusted advisor • You’ll manage your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth

🎯 Requirements

• 3+ years of veterinary clinic experience with a training and/or leadership background strongly preferred • Residency in Kansas City, MO or Oklahoma City, OK area and willingness to travel within this territory and occasionally outside of this territory as needed • Valid driver’s license and acceptable driving record required • Ability to build and maintain relationships to gain confidence and trust from others • Strong communication and ability to collaborate with customers, management, and peers • Planning and prioritization skills, to make quality, timely decisions • Effective listening skills, to discover customer needs and adapt your approach and demeanor to different situations • Comfort learning and using technology such as computers, tablets and smart phones (computer networking experience is a plus) • Ability to perform the physical aspects of the role, including extending and reaching with hands and arms, using hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools; plus, occasionally climbing, balancing, bending, stooping, kneeling or crouching; and lifting, moving, and carrying up to 60 pounds • Specific vision abilities including close vision, color vision, depth perception, and the ability to adjust focus • Hearing acuity sufficient to effectively communicate with customers and employees via telephone and in person • Ability to effectively communicate in English with customers and team members • Ability to travel and work within assigned area, drive car for extended periods, and work and/or have contact with animals

🏖️ Benefits

• Health / Dental / Vision Benefits day-one • 5% matching 401k • On-the-job training • Career advancement opportunities • Additional benefits including financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more