Field Service Technician

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🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Intermountain Electronics

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏭 Manufacturing

⚡ Energy

Manufacturing • Energy

Intermountain Electronics is a company that provides custom-engineered, packaged equipment to industrial markets. They specialize in designing, manufacturing, automating, and testing power distribution equipment specifically for OEM, mission-critical, oil & gas, and mining industries. With a strong focus on tailored solutions, Intermountain Electronics ensures reliable and efficient power distribution for their clients.

📋 Description

• Installation, repair, and testing of field equipment, in accordance with customer’s or manufacturer's specifications and company procedures. • Diagnose and repair electrical/mechanical/controls equipment malfunctions and warranty repairs. • Use a variety of diagnostic tools to identify problems, and implement necessary repairs including replacing faulty components, repairing wiring, and troubleshooting software issues. • Perform assembly/modifications and overall quality defect resolution on all IE products and equipment. • May occasionally travel to support areas throughout the country and possibly overseas. • Completion of receiving Inspections with internal Regional Managers, subcontractors, and customers to protect IE from unjustified warranty claims. • Assess Warranty claims and work with Regional Manager to understand the validity of such claims with regards to codes, specifications, and requirements. • Performs preventative maintenance programs for an assortment of electrical/mechanical equipment to ensure optimal performance and prevent downtime as well as generating new revenue streams for the field service team. • Ensures adherence to document processes for all work performed, including the nature of the problem, the steps taken to resolve the problem, and the parts used in order to create professional service reports. • Response to client calls, emails and texts is a critical priority and should be responded to without hesitation. • Maintain, inspect, and care for IE tools, equipment, and vehicles, - tool inventory completed monthly, vehicle inspection bi-weekly and monthly expense reports all due to the RSM on time. • Adheres to all safety regulations and procedures onsite.

🎯 Requirements

• Electrical/Mechanical/Commissioning or Assembly background with 3+ years' experience and at least three years of field experience; or equivalent combination of experience and education. • Must have 1-2 years of business and contracting experience in a similar job position with emphasis on supplier agreements with general or subcontractors. • Ability to read, analyze, and interpret technical manuals, purchase orders, and project part specifications. • Ability to write reports, business correspondence, and procedure manuals. • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public in a friendly and professional manner. • Ability to calculate figures and amounts such as voltage drop, cable runs calcs, sqft, volume, OHMS law and battery run time. • Ability to work effectively with multiple customers, subcontractors, and different personalities amongst a diverse set of backgrounds and cultivate strong working relationships. • Ability to solve practical problems with limited guidance, and deal with a variety of concrete variables in situations where only limited standardization exists. • Strong PC skills, proficient in MS Office Word, Excel, and MS Outlook. • Journeyman Electrician/ HVAC/Commissioning Certification or License from any state, Electrical Engineering or Technical Degree with similar field experience.

🏖️ Benefits

• Competitive salary • PTO (Paid Time Off) • Paid Holidays (10) • Medical and Dental Plans • Teladoc 24/7/365 Access to U.S. Board Certified doctors • Employee Assistance Program • Company Paid Life Insurance • Supplemental Vision, Life, STD & LTD Insurance • 401K- Company match up to 6% of base salary. • Health Savings Account (HSA) with available company match up to $2000 based on family size. • Paid Parental Leave • Company Vehicle Use