Application Support Technician

Job not on LinkedIn

🔥 0 minutes ago

🇵🇹 Portugal – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ignít - A Claranet Portugal Company

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2022

🔒 Cybersecurity

🤖 Artificial Intelligence

🏢 Enterprise

Cybersecurity • Artificial Intelligence • Enterprise

Ignít - A Claranet Portugal Company is a Portugal-based IT services and managed solutions provider operating as part of the Claranet group. It helps organizations modernize and secure their technology by delivering cloud & infrastructure (on-prem, private, hybrid, public), cyber security services (protection, monitoring, mitigation and training), Data & AI (data architecture, governance, privacy and intelligent applications), applications modernization and workplace solutions. Ignít serves public sector, financial services, healthcare, industry & utilities, retail, telco/media and other enterprise customers, focusing on digital transformation, security and managed operations.

📋 Description

• Provide application support, troubleshooting incidents and service requests • Monitor and maintain business applications, ensuring high availability and performance • Analyze and resolve issues related to databases, integrations, and application workflows • Execute and optimize SQL queries and scripts to support application maintenance and troubleshooting • Support environments running on Windows and Linux operating systems • Work with MySQL, Oracle, and SQL Server databases, ensuring data integrity and performance • Use ticketing tools to manage incidents, service requests, and escalations according to defined SLAs • Collaborate with development, infrastructure, and business teams to identify root causes and implement solutions • Create and maintain technical documentation and operational procedures • Participate in continuous improvement initiatives to enhance application support processes

🎯 Requirements

• Degree in Information Technology, Computer Engineering, or a related field • Around 3 years of experience in Application Support roles • Solid experience working with MySQL, Oracle, and SQL Server databases • At least 1 year of experience creating and executing SQL scripts and queries • At least 1 year of experience with Java, Python, or Shell scripting/programming • At least 1 year of experience working with Windows and Linux environments • At least 1 year of experience using ticketing tools for incident and request management • Strong analytical and problem-solving skills • Good communication and teamwork abilities • Proactive mindset and ability to work in dynamic environments • Knowledge of ITIL principles and best practices • Experience with application monitoring tools • Familiarity with Agile methodologies

🏖️ Benefits

• Additional training • Salary package according to the role performed • Professional development • Integration into a dynamic and motivated team for the performance of the role