Key Account Manager

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November 17

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Ignition

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B2B • Finance • SaaS

Ignition is a platform designed to streamline the business workflows for professional services, accounting, tax, agencies, consultants, and financial service providers. It offers online proposal management, invoicing, client billing, contracts, and engagement letters to help businesses grow revenue, eliminate accounts receivable, automate workflows, manage scope creep, and manage client agreements. Ignition is used by over 7,500 businesses to automate their billing and payment collection processes, thus improving cash flow and efficiency. It integrates with accounting, practice management, and project management tools to enhance business operations. Ignition is particularly beneficial for solopreneurs and small businesses.

51 - 200 employees

🤝 B2B

💸 Finance

☁️ SaaS

💰 $50M Series C on 2021-11

📋 Description

• Proactively manage and grow a large portfolio of assigned customers. • Build strong relationships with every single customer to help them complete their roll-out plan, achieve their expected ROI while increasing the potential for additional referrals • Achieve new customer activation targets to ensure our most recently onboarded customers have an incredible first-experience with a speedy time to value. • Achieve monthly and annual payment volume targets while maintaining a customer-centric mindset. • Identify areas of opportunity and/or concern based on usage patterns, research, and our customer maturity index. • Serve as a cloud technology subject matter expert advising our customers of industry best practices for their sales process, onboarding, billing and payment collection, and renewal processes. • Help build and deliver scaled content that helps support our customers’ journey. • Create and host webinars, collaborate on articles and other educational materials that help deliver a scalable customer experience. • Maintain, build, and grow collaborative relationships with our larger customers and partners. • Lean on these relationships for webinars, seasonal campaigns, and case studies. • Be the voice of the customer, provide customer insights to our product, marketing and sales team. • You’ll be highlighting key points of innovation and improvements that will enhance the user experience, capabilities, features, and customer engagement processes that ensure rapid adoption, usage velocity, high renewal, and referral rates. • Work with your fellow Key Account Managers globally, to identify and implement improvements to processes, documents, tools, and reports to benefit the team and clients. • Attend trade shows and events where you’ll meet existing customers and potential customers.

🎯 Requirements

• Proficiency with various Computer Software Systems, Such as; Zapier, Slack, Zoom, Loom, Vitally (or other Customer Success Platforms), Google Work, Atlassian, Intercom and reporting tools such as Looker. • Good written and oral communication skills for creating professional documents and presentations and for sharing knowledge, and facilitating effective discussions within team and cross-functional settings. • Data-driven decision-making: Combines analytical skills and financial acumen to interpret data and make informed decisions that align with company objectives and customer needs. • Strategic Leadership: Guide the team with a clear vision, providing regular feedback, and fostering a culture of collaboration and continuous improvement.

🏖️ Benefits

• Employee stock options from day one • Additional paid day off to celebrate your birthday, along with volunteering leave • Health, dental, and vision benefits starting immediately • Annual education allowance reimbursement to support your professional development • Employee recognition program • Quarterly wellness allowance to invest in your personal wellness • Paid subscriptions to Headspace and LifeWorks EAP & Wellbeing Platform • Flexible working arrangements, supported by WFH reimbursement and technology allowance to ensure your safety while working from home • Personal tax return assistance (since we're in the accounting business!) • Paid parental leave