Customer Care

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ihateironing

WebsiteLinkedInAll Job Openings

11 - 50 employees

👥 B2C

🛒 Retail

🚗 Transport

B2C • Retail • Transport

ihateironing is a leading provider of dry cleaning and laundry services in the UK and New York. They offer a convenient and hassle-free service with collection and delivery options, allowing customers to have their laundry professionally washed, ironed, altered, or repaired. Established in 2014, ihateironing partners with the best local dry cleaners to ensure top quality service. With flexible scheduling, 24-hour service turnaround, and a focus on customer satisfaction, ihateironing aims to simplify laundry needs for busy professionals and families.

📋 Description

• Join our award-winning company's Customer Care department with great opportunities for growth in your career • Make busy people's lives easier by picking up their dirty laundry and delivering it back cleaned and ironed the next day • Ensure the ihateironing experience is consistently excellent as part of the customer care team • Handle customer inquiries and address complaints effectively • Collaborate with team members and external partners, including dry cleaners and drivers

🎯 Requirements

• Two year's minimum previous customer care experience • Excellent attention to detail • Well organised and punctual • A team player • Honesty and professionalism in everything you do • Putting in diligent effort • Dealing with 50+ calls on a daily basis • Troubleshooting issues that may arise • Handling customer complaints and providing appropriate solutions • Ability to think on your feet and use your own initiative • Liaising with dry cleaners and drivers to enable them to provide continued great service to our customers

🏖️ Benefits

• Competitive salary • Fully remote role • £20 monthly health and fitness subsidy • Opportunity for profit-related bonus • Company pension • Paid accommodation for 3 weeks training in London • Subsidised laundry and dry cleaning • Opportunity for progression • Great working environment • Weekend availability required for support • Work Hours: This role involves a mixture of shifts across the week, including mornings and evenings. You'll be required to work one weekend in every two as part of a fair and balanced rota.