Regional HR Lead – MENA

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iHerb, LLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1996

🛍️ eCommerce

🧘 Wellness

🛒 Retail

eCommerce • Wellness • Retail

iHerb, LLC is an e-commerce platform that specializes in health and wellness products. The company offers a wide range of products including vitamins, supplements, herbs, sports nutrition, beauty products, grocery items, and more. iHerb is committed to providing high-quality products sourced directly from manufacturers or authorized distributors. The platform is known for its competitive pricing, extensive product reviews, prompt delivery services, and a strong emphasis on customer satisfaction. iHerb serves an international customer base, offering shipping to numerous countries worldwide.

📋 Description

• Act as the central point of contact for the Dubai office providing multidisciplinary support: HR, policy/procedures, administrative, first-line IT, and general office inquiries from outside parties (visitors, delivery, mail, vendors, etc.) • Answer employee HR requests and questions or redirect correspondence to the appropriate contact on the team • Assist with new employee onboarding hiring processes, including new hire paperwork, review I-9s, and process E-Verify within timelines • Liaise with managers, other departments, and/or functions (payroll, benefits, IT, etc.) as needed for onboarding/exiting • Provide advice, assistance and follow-up on company policies, procedures, and documentation; • Coordinate the resolution of specific policy-related and procedural problems and inquiries; • Support performance management activities, working closely with department managers and supervisors to support our Pay for Performance journey at iHerb • Review, edit and approve employees written warnings, coaching plans, and performance snapshots prior to being issued to employees • Make recommendations to management regarding separation of employment for specific employees • Hold clear and professional conversations providing benefits-related information to employees • Provide support to other HR teams in recruitment, engagement, benefits, wellness, recognition and communication • Organize & maintain personnel records with confidentiality • Manage and update job changes through Workday • Process termination in Workday, conduct exit interviews for terminating employees and lead exit processes • Be a culture champion of the iHerb guiding principles • Maintain accurate associate data in Workday, including new hire information, termination details, organizational structure updates, job titles, salary increases, and other personnel-related data • Conduct record audits as needed • Serve as the main point of contact for iHerb employees in the MENA region regarding company policies and procedures • Review job descriptions to ensure the formatting is correct, iHerb language is referenced and consistent across JDs, ensure the title matches the JP, etc. • Assist with HR global projects as needed

🎯 Requirements

• Experience supporting onsite office operations and employees in a dynamic work environment • Proven experience in Human Resources, including employee relations, performance management, and HR business partnering responsibilities • Experience supporting managers and employees in a fast-paced and evolving business environment • Strong interpersonal and communication skills • Strong multi-tasking skills and ability to succeed in a “start up” environment with minimal supervision and remote support/management • Good organizational and time management skills • A high degree of accuracy and attention to detail • Excellent organization skills and ability to multi-task. • Generally requires a minimum of seven (7) years’ experience in Human Resources supporting various levels of Human Resources and department management • Prior experience working within a highly diverse, multinational company culture, with a proven ability to support and navigate diverse workforces across multiple regions and cultures • Bachelor’s Degree preferred or relevant work experience equivalent. An emphasis in Human Resources/Business Management/Administration preferred.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities