Trilingual Reservations Sales – Portuguese

🕒 May 19

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤑 Sales

👻 Ghost score 55%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IHG Hotels & Resorts

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2003

🍽️ Food & Beverage

📦 Logistics

💼 Consulting

Food & Beverage • Logistics • Consulting

IHG Hotels & Resorts is one of the world's leading hotel companies, dedicated to providing True Hospitality for Good. With a diverse portfolio of well-known brands, IHG offers a wide range of accommodations tailored to meet the needs of various guests and owners. The company operates over 6,500 hotels globally, with a strong commitment to sustainable practices and responsible business operations.

📋 Description

• Provide an industry-leading reservation solution in Portuguese, English, and Spanish • Champion IHG brand behaviors by demonstrating knowledge, passion, and pride • Educate guests about IHG brands and products during customer interactions • Use tools and market insight to make creative decisions addressing guests’ travel needs • Drive revenue, conversion, quality, partner offers, and guest satisfaction • Build rapport through active listening and conversational service • Inspire loyalty through personalized and efficient guest service • Proactively find solutions and take accountability for results • Manage schedules, attendance, breaks, and time effectively • Navigate multiple web-based systems and manage various work streams • Participate in company initiatives, training, and events • Align personal development with team priorities and company goals • Adapt to evolving situations, tasks, calls, contacts, tools, and processes • Seek opportunities to improve individual and team performance • Support IHG company values and ways of working • Complete additional assigned tasks

🎯 Requirements

• For Mexico: High school diploma as a minimum; college degree in Tourism or similar preferred • Previous call center experience in a sales capacity (non-scripted environment) or other call handling experience preferred • Hotel/travel experience desired • Strong customer service and sales skills, with the ability to balance sales with service • Strong bilingual communication skills – listening, written, verbal • Social intelligence – empathy, self-awareness, cultural sensitivity • Ability to customize generic information • Strong web-based navigation skills • Ability to embrace technological and organizational changes • Ability to adopt new call and contact types, tools, and processes • Efficient and accurate data capture • Ability to use tools and resources to represent the geographical needs of the caller • Basic software and hardware troubleshooting • Effective and efficient use of online communication tools and other system applications • Permission to work in Mexico required • Ability to provide reservation solutions in Portuguese, English, and Spanish