Senior Partnership Manager

🕒 June 5

🇿🇦 South Africa – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 51%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

iiDENTIFii

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🛡️ Insurance

💼 Consulting

💰 $15M Series A on 2022-09

Healthcare • Insurance • Consulting

iiDENTIFii is a leading remote biometric platform focused on verifying real identities in a rapidly digitizing world. The company utilizes advanced technologies such as biometric liveness detection, facial verification, and secure triangulated authentication to prove an individual's identity swiftly and accurately. It specializes in solutions for customer onboarding, user authentication, and identity verification, ensuring compliance with regulatory frameworks like KYC and AML. Trusted by major financial institutions in Africa, iiDENTIFii's technology is robust against deepfake and digital injection attacks, making it a key player in fraud prevention and identity security. The platform seamlessly integrates with existing infrastructure, supporting both mobile and web-based solutions.

📋 Description

• Own and manage a portfolio of iiDENTIFii enterprise clients, including tier-1 banks and FSPs • Build multi-level relationships from operational and implementation teams through C-suite and procurement • Develop account plans documenting relationship health, objectives, risks, expansion opportunities, and success metrics • Conduct executive business reviews and operational check-ins • Monitor adoption, support volumes, NPS, contract milestones, and client health • Advocate internally for client priorities and coordinate cross-functional responses • Own renewal planning, negotiation, and execution • Identify and close upsell and cross-sell opportunities, volume expansions, integrations, and new use cases • Drive new product adoption and align product roadmaps with client needs • Manage pricing, contract amendments, scope expansions, and multi-year deal structures • Maintain CRM pipeline and forecast data and provide portfolio visibility to leadership • Contribute to net revenue retention by expanding revenue and reducing churn • Develop account strategies and engage senior and executive stakeholders • Lead joint business planning and navigate stakeholder changes, political dynamics, and competitive threats • Participate in industry forums, events, and working groups • Lead the relationship dimension of client onboarding and coordinate implementation commitments • Define onboarding success criteria and ensure training, enablement, and documentation • Capture client feedback and feature requests for product and engineering • Collaborate with product, marketing, sales, solutions engineering, operations, support, and leadership • Provide regular data-driven portfolio reports to the Head of Enterprise Sales • Champion iiDENTIFii culture and contribute to building its client management function • Use AI to improve account research, communication, portfolio analysis, risk detection, account planning, EBR materials, and reporting

🎯 Requirements

• 7+ years in client management, account management, or customer success in a financial services or fintech environment • Demonstrable track record managing and growing enterprise accounts, including tier-1 banks or major FSPs in South Africa • Experience managing complex, multi-stakeholder relationships at senior and executive levels • Experience owning renewals, upsells, net revenue retention targets, and expansion pipeline • Understanding of the South African regulatory environment: FICA, POPIA, SARB, FSCA, NCA • Familiarity with digital identity, KYC/AML, onboarding, and fraud prevention • Awareness of the South African banking landscape and relevant financial-services entities • Ability to engage credibly in technical product conversations without deep engineering expertise • Confidence in commercial negotiation, contract discussions, and pricing conversations • Experience using CRM tools such as Salesforce, HubSpot, or similar • Data-driven account management using metrics, health scores, and dashboards • Exceptional written and verbal communication across operational and C-suite audiences • Strong executive presence and emotional intelligence • Ability to simplify complex technical and commercial concepts • Proactive, self-directed, highly organised, and comfortable managing a complex portfolio • Comfortable in a fast-paced, scaling startup environment with evolving processes and high autonomy • Collaborative across product, engineering, solutions, marketing, and leadership • Receptive to feedback and committed to continuous improvement • AI tools are a standard, expected part of the role; ability to apply AI to account research, stakeholder mapping, meeting preparation, feedback synthesis, account plans, EBR materials, and reporting