iiDENTIFii
11 - 50 employees
🤖 Artificial Intelligence
🔐 Security
💳 Fintech
💰 $15M Series A on 2022-09
Artificial Intelligence • Security • Fintech
iiDENTIFii is a leading remote biometric platform focused on verifying real identities in a rapidly digitizing world. The company utilizes advanced technologies such as biometric liveness detection, facial verification, and secure triangulated authentication to prove an individual's identity swiftly and accurately. It specializes in solutions for customer onboarding, user authentication, and identity verification, ensuring compliance with regulatory frameworks like KYC and AML. Trusted by major financial institutions in Africa, iiDENTIFii's technology is robust against deepfake and digital injection attacks, making it a key player in fraud prevention and identity security. The platform seamlessly integrates with existing infrastructure, supporting both mobile and web-based solutions.
Senior Client Manager
🔥 0 minutes ago
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iiDENTIFii
11 - 50 employees
🤖 Artificial Intelligence
🔐 Security
💳 Fintech
💰 $15M Series A on 2022-09
Artificial Intelligence • Security • Fintech
iiDENTIFii is a leading remote biometric platform focused on verifying real identities in a rapidly digitizing world. The company utilizes advanced technologies such as biometric liveness detection, facial verification, and secure triangulated authentication to prove an individual's identity swiftly and accurately. It specializes in solutions for customer onboarding, user authentication, and identity verification, ensuring compliance with regulatory frameworks like KYC and AML. Trusted by major financial institutions in Africa, iiDENTIFii's technology is robust against deepfake and digital injection attacks, making it a key player in fraud prevention and identity security. The platform seamlessly integrates with existing infrastructure, supporting both mobile and web-based solutions.
📋 Description
• Own a portfolio of enterprise clients (including tier-1 banks and FSPs) as the primary relationship lead • Build multi-level relationships from operational teams to C-suite and procurement decision-makers • Maintain structured Account Plans and conduct regular EBRs to ensure clients are realising measurable value • Monitor client health indicators proactively and coordinate cross-functional responses when needed • Own the full renewal cycle — planning, negotiation, and execution — with strong retention outcomes • Identify and close upsell, cross-sell, and expansion opportunities across use cases, volumes, and integrations • Lead commercial conversations including pricing, contract amendments, and scope expansions • Maintain accurate CRM pipeline data and contribute to NRR targets through expansion revenue • Develop and execute tailored account strategies aligned to client objectives and iiDENTIFii's commercial goals • Engage at executive level to position iiDENTIFii as a long-term strategic partner, not just a vendor • Lead joint business planning sessions and navigate stakeholder dynamics, political changes, and competitive threats • Participate in industry forums and events to deepen relationships and raise iiDENTIFii's sector profile • Maintain deep knowledge of FICA, POPIA, FSCA, NCA, and the South African banking landscape • Stay current on digital identity, biometrics, KYC/AML, and fraud prevention trends • Engage credibly in technical product conversations and share market intelligence internally • Lead the commercial and relationship dimensions of new client onboarding through to live implementation • Coordinate across solutions engineering, product, operations, and support to meet onboarding commitments • Define success criteria with new clients and ensure they receive the training and enablement to adopt at scale • Systematically capture client feedback and pain points to inform product and engineering prioritisation • Partner with marketing on case studies, testimonials, and co-marketing initiatives • Provide regular, data-driven portfolio reports to the COO and leadership team
🎯 Requirements
• 7+ years in client management or account management within financial services • Demonstrated ability to manage complex, multi-stakeholder relationships at senior and executive levels • Commercial ownership experience across renewals, upsells, and NRR targets • Strong knowledge of FICA, POPIA, FSCA, NCA, and the broader South African banking ecosystem • Familiarity with digital identity, KYC/AML, onboarding, and fraud prevention as applied to FSPs • Proficiency in CRM tools and a data-driven approach to portfolio health and reporting • Exceptional communicator with executive presence and high emotional intelligence.
🏖️ Benefits
• Competitive salary and commission structure • Remote-first (Joburg-based) • Wellness perks and work-life balance prioritised • Diverse tech stack
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