Associate Director Implementations – Product SME, Patient Engagement & Scheduling Optimization

🕒 April 14

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IKS Health

10,000+ employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

💰 Seed on 2006-12

SaaS • B2B • Artificial Intelligence

IKS Health is a healthcare technology company that provides an AI-driven care enablement platform and services to health systems, physician enterprises, ambulatory practices and specialty clinics. Their offerings include revenue cycle management, clinical documentation (ambient AI scribe, virtual medical scribing, transcription), denial prediction, medical coding and audits, patient access solutions, care coordination and value-based care optimization, combining agentic AI with human expertise to improve clinical workflows, reduce clinician burden, and enhance financial performance.

📋 Description

• The Product SME is a senior techno-functional leader responsible for bringing deep healthcare operational expertise and product knowledge into the implementation lifecycle. • Ensure that product deployment decisions are grounded in sound workflow design. • Provide functional leadership across discovery, solution design, validation, and adoption activities. • Act as a trusted internal consultant and stakeholder-facing advisor.

🎯 Requirements

• Bachelor’s degree in Business, Healthcare Administration, Information Systems, Engineering, or a related field required • Master’s degree in Business Administration, Healthcare Administration, or a related field and/or advanced program leadership certification (PMP, PgMP, Lean, Six Sigma, or similar) preferred • 10+ years of experience in healthcare operations, healthcare technology, product implementation, or consulting with a focus on workflow design, solutioning, and functional delivery • Strong experience with healthcare platforms or digital solutions, including solution configuration, workflow alignment, testing, and functional validation.

🏖️ Benefits

• healthcare • 401 (k) • paid time off

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