Customer Service Team Lead

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ilek

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚡ Energy

🌍 Social Impact

Energy • Social Impact

ilek is a French energy company that provides renewable energy solutions, including green electricity and green gas for consumers. The company emphasizes on sustainability and local production, offering 100% renewable energy generated in France. ilek supports local producers and promotes energy sources such as wind, solar, hydroelectric, and biogas from methanization. With a commitment to high social and environmental standards, ilek aims to facilitate the transition to green energy at competitive prices, while offering excellent customer service. Customers can easily subscribe to ilek's services in a few minutes, and the company offers tools to help monitor and reduce energy consumption.

📋 Description

• Provide real-time operational support • Conduct coaching sessions • Organize and facilitate meetings (DB, TM, TB, ...) • Monitor and drive individual and team skill development • Monitor performance metrics (CSAT, productivity, autonomy, ...) • Manage team HR aspects (administrative tasks and career development) • Provide emotional support to team members • Set and monitor individual and team objectives • Communicate and rally the team around objectives and strategy • Relay upward and downward communication (foster communication and act as a link between different levels of the company) • Build cohesion around the team and ilek (onboarding, team cohesion, fostering solidarity, etc.)

🎯 Requirements

• At least 2 years of experience as a manager, ideally within a Customer Service team and managing remote employees • Strong experience in team development and performance management • Able to lead a team with managerial courage and emotional intelligence • Analytical and data-driven • Comfortable with IT tools (experience with Notion and/or Genesys is a plus) • Excellent written and verbal communication skills • Communicates assertively, able to take positions and make decisions while remaining diplomatic • Adaptable and resilient in the face of change • Curious and eager to discover the world of green energy