Customer Success Manager

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Aras Corporation

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2000

☁️ SaaS

🏢 Enterprise

🤝 B2B

SaaS • Enterprise • B2B

Aras Corporation is a software company specializing in Product Lifecycle Management (PLM) and digital transformation solutions. It offers the Aras Innovator platform, a low-code development environment that supports digital thread, interoperability, and supplier collaboration across industries such as aerospace, automotive, and high tech. Aras focuses on enhancing product quality, compliance management, and sustainable product design. The company's solutions enable rapid application development, improve production timelines, and support enterprise engineering management systems. Aras is dedicated to providing innovative and adaptable PLM platforms for managing complex product lifecycles efficiently.

📋 Description

• You are the trusted advisor for Aras subscribers, responsible for driving adoption, business outcomes, and long‑term value realization of the Aras Innovator platform • Lead subscriber adoption efforts by applying PLM, manufacturing, and enterprise application expertise to ensure customers successfully deploy and use Aras Innovator • Coach subscribers on PLM best practices and conduct regular health checks and benchmarks • Facilitate support escalations when needed to ensure subscribers remain on track • Partner with subscribers and prospects to define desired business outcomes and identify realized and potential value from their PLM deployments • Build trusted relationships with key stakeholders within subscriber accounts and conduct regular business reviews to measure progress toward objectives • Support renewal activities and identify expansion opportunities in collaboration with Sales and other Aras teams • Contribute to renewal strategy and expansion planning for accounts within your region • Develop tools, templates, and best practices that help subscribers succeed with Aras Innovator • Work cross‑functionally with Sales, Marketing, and Professional Services to ensure a seamless customer experience

🎯 Requirements

• Bachelor’s or Master’s degree in Engineering or a comparable field • 5+ years of experience in customer success, service delivery, or sales roles supporting enterprise customers • Experience with Product Lifecycle Management (PLM) software or a closely related industry • Manufacturing industry experience and knowledge of product development best practices • Demonstrated experience supporting large, global, or enterprise customers • Strong understanding of PLM adoption outcomes, value realization, and business impact • Financial acumen with the ability to assess and communicate business value • Understanding of SaaS customer lifecycle management and recurring revenue models • Excellent written and verbal communication skills • Fluency in English and French • Willingness to travel up to 20%

🏖️ Benefits

• N/A