SME Self Service Specialist

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🔥 14 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $130k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Imagineeer

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏛️ Government

🔒 Cybersecurity

💼 Consulting

Government • Cybersecurity • Consulting

Imagineeer is a mission-focused consultancy that helps U. S. government agencies modernize systems and deploy AI safely. Imagineeer builds shared, scalable, production-ready interoperability layers between policy, data, and operations so agencies can move from pilots to production while maintaining security, compliance, and governance. They offer AI-ready cloud and Zero Trust engineering, legacy system transformation, data intelligence and digital stewardship, cybersecurity including post-quantum security, and mission operations support. They operate ImagineLabs as a co-creation environment for agencies to test workflows with real data and validate governance. Headquartered in Arlington, Virginia, they emphasize leaders with inside federal experience and focus on federal domains like health, defense, homeland security, and transportation.

📋 Description

• Identify and document future self-service requirements for the existing ServiceNow HR platform in alignment with HHS operational priorities • Provide working knowledge and advisory guidance on the process for enhancing ServiceNow-based self-service functionality • Consult the Government on maintaining self-service operations and continuity during any parallel HCM migration activities • Support business process analysis and gap assessments tied to ServiceNow HR module capabilities • Assist in planning and executing the migration from a ServiceNow-based self-service environment to Oracle’s HR self-service platform • Act as a consultant to sustain self-service operations while functionality is transitioned from ServiceNow to Oracle • Articulate key architectural and functional differences between the two platforms to inform Government decision-making • Support user readiness, workflow mapping, and stakeholder communication throughout the migration lifecycle • Serve as a SME resource for HHS on HCM self-service platform strategy and operations • Collaborate with government stakeholders, program managers, and technical teams to align platform capabilities with HR business needs • Produce clear, accessible documentation including process flows, gap analyses, requirements summaries, and transition plans • Participate in working groups, stakeholder briefings, and review sessions as needed

🎯 Requirements

• 5+ years of experience in HR technology, HCM platform administration, or HR systems consulting • Demonstrate, hands-on experience with ServiceNow HR Service Delivery (HRSD) module, including self-service configuration and workflow management • Working knowledge of Oracle HCM self-service platform, including its architecture, employee/manager self-service capabilities, and configuration framework • Experience supporting or advising on HCM platform migrations, including transition planning and operational continuity strategies • Strong analytical skills with the ability to assess platform gaps and translate findings into actionable recommendations • Excellent written and verbal communication skills; ability to present complex technical concepts to non-technical government stakeholders • Ability to obtain a public trust clearance