Virtual Assistant, US-Based Clients

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🕒 May 15

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Impact BPO

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2004

🤝 B2B

🏢 Enterprise

B2B • Enterprise

Impact BPO is a Honduras-based nearshore business process outsourcing firm that provides tailored back-office, customer support, data entry, and compliance services to companies across industries such as healthcare, legal, finance, retail, and technology. The company offers scalable, bilingual (English/Spanish) teams, dedicated quality assurance, secure data-handling practices, and a consultative onboarding approach to integrate with clients’ existing operations. Impact BPO emphasizes cost-effective solutions (claiming up to 80% savings vs. in-house), a nearshore time-zone advantage for North American clients, and sustainability through solar-powered operations.

📋 Description

• Provide comprehensive operational support, including calendar management, email handling, and appointment scheduling with meticulous follow-up. • Serve as a primary point of contact for customer service inquiries, ensuring all interactions are professional, clear, and timely. • Maintain the organization of digital files, records, and daily task lists to ensure nothing falls through the cracks. • Assist in internal workflows with a sharp eye for detail, upholding our standards of professionalism in every task. • Anticipate client needs and streamline communications to enhance overall efficiency.

🎯 Requirements

• 1–2 years of proven experience as a Virtual Assistant, Administrative Assistant, or Customer Service Representative is required. • C2 / Near-native English proficiency (written and verbal) is mandatory for seamless communication with US stakeholders. • Previous experience working directly with US-based clients is essential. • While we are open to all VA backgrounds, additional experience in Medical, Legal, or Real Estate industries is highly valued. • Strong organizational and multitasking abilities, with proficiency in CRM/EHR systems or project management tools. • Must have a reliable high-speed internet connection, a professional work ethic, and a dedicated workspace. • Immediate availability to work regular US office hours.

🏖️ Benefits

• A professional and supportive remote work environment. • The opportunity to work with diverse industries and high-level US clients. • A role where your organizational skills directly impact the success of the business.