Customer Success Manager

Job not on LinkedIn

🔥 30 minutes ago

🇺🇸 United States – Remote

💵 $75k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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IMPaCT Care

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

🤝 Non-profit

🌍 Social Impact

Healthcare Insurance • Non-profit • Social Impact

IMPaCT Care is a pioneering organization focused on enhancing community health by employing trained Community Health Workers (CHWs) to address social determinants of health (SDOH) at an enterprise scale. They offer a robust infrastructure and cloud-based technology to effectively manage CHW programs, providing real-time analytics and evidence-based workflows to improve patient engagement and access to primary care. IMPaCT Care aims to deliver better health outcomes at a lower cost, with proven benefits demonstrated through rigorous research and client success stories.

📋 Description

• Build structured project plans that work backward from goals • Maintain real-time, accurate documentation in Salesforce and Asana • Act as the central point of alignment between internal teams • Identify risks early and flag them appropriately • Communicate tradeoffs to prepare customers for risks • Co-manage 10–15 healthcare customers • Support end-to-end CHW program launches • Own the Tech Review process

🎯 Requirements

• 3+ years in CSM/account management, preferably at a health tech startup or SaaS company • Familiarity with basics of U.S. health care • Proven ability to manage concurrent projects with zero dropped balls • Summarize discussions into 1-pagers that executives love • Navigate healthcare stakeholders (Healthcare systems, CBOs, payers) • Tech stack proficiency: Google suite, CRM (Salesforce), Zoom, Asana, LMS platforms • Bachelor’s degree • Travel: 1-2x/quarter for IMPaCT team retreats and customer onsite visits

🏖️ Benefits

• Competitive compensation • Equity grants • Comprehensive benefits • Opportunities for team-building and fun • Work from home