Pre-Sales Engineer, EMEA

🕒 3 days ago

🇪🇸 Spain – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔍 Pre-sales Engineer

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Incode Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $220M Series B on 2021-12

Consulting • Healthcare • Logistics

Incode Technologies is a leading provider of identity verification solutions, renowned for its advanced technology in combating fraud and ensuring compliance with global standards. The company specializes in facial recognition, document verification, and liveness detection technologies to provide seamless and secure user experiences. Incode's proprietary machine-learning models are used to prevent identity theft, reduce fraud, and enhance the security of digital interactions. Their services cater to various industries including finance, online gaming, and telecommunications, offering automation in AML compliance and user onboarding processes. Recognized for its exceptional accuracy and security, Incode stands as a visionary leader in the identity verification space.

📋 Description

• Own reported customer issues through resolution and perform root cause analysis • Help triage and debug incidents, involving engineers when necessary • Research, diagnose, troubleshoot, and debug customer issues during POCs, pilots, implementations, integrations, and production • Support training for POCs and implementations • Assist Delivery and Project Managers with onboarding • Develop and contribute to internal and external knowledge bases • Champion customer needs and uphold high customer-service standards

🎯 Requirements

• Excellent written and verbal communication skills • Strong problem solving, customer service and interpersonal skills • Understanding of support organizations and key indicators that drive supportability • Proven track record of resolving issues and risks in a cross-functional and collaborative way • Ability to work in a fast-paced environment and drive projects to completion • BS degree in Computer Science or related field • Minimum 3 years of experience in similar roles, ideally in an enterprise SaaS environment • Good understanding of business processes • Proficient in English • Understanding of APIs, SDKs, and cloud computing technology • Experience in software designs, languages, and architecture • Familiarity with cloud-based software • Experience with HTTP-based JSON services • Experience with HTTP client tools such as Postman or Insomnia • Experience developing scripting or batch processes using sprint batch, shell script, or Python • Experience developing native mobile iOS and/or Android apps • Knowledge of Swift, Kotlin, Java, Cocoapods, and Maven • Experience with HTML and Python • Experience developing mobile apps using React Native, Flutter, or Xamarin • Experience integrating third-party web or mobile SDKs

🏖️ Benefits

• Mission with Meaning – Shape how billions of people prove identity—safely, simply, and ethically • Rocket-Ship Growth • Elite Team & Backing – Work with a truly global team of engineers, designers, and investors • Ownership & Autonomy • Global Impact • High performance culture • Freedom & responsibility • Context, not control • Highly aligned, loosely coupled • Continuous Feedback • Promotions & Development • Flexible Working Hours & Workplace • Open Vacation Policy • Reasonable accommodations throughout the hiring process

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