Insurance Agent

🕒 February 17

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔒 Insurance

🚫👨‍🎓 No degree required

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Independence Pet Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

👥 B2C

🧘 Wellness

Insurance • B2C • Wellness

Independence Pet Group is one of North America’s largest pet insurance and services organizations. The company supports insurance for more than 800,000 pets in the U. S. and Canada, with a mission to strengthen the bond between pets and their owners through innovative products and services. IPG offers a comprehensive range of underwriting options, turnkey partner solutions, and consumer-facing insurance products to support pets throughout their lives. The company is home to several insurance brands, providing vital support and services in the pet care industry.

📋 Description

• Respond to internal and external inquiries within stated service level agreements (SLAs) • Manage incoming contacts regarding member questions, customer complaints, product inquiries, warranties, and general customer concerns • Analyze, research, and resolve problems and discrepancies for member accounts • Cross-train and provide assistance to team members as needed • Maintain product knowledge and awareness of customer service policies and/or store policies • Participate in solution innovation, sales, and retention efforts with current and new clients • Perform other duties and responsibilities as assigned

🎯 Requirements

• Minimum 2 years of relevant experience in customer service, call center, or a similar field • Must have and maintain a Property & Casualty License or obtain within 45 days of hire • Ability to respond to internal and external inquiries within stated service level agreements (SLAs) • Analyze, research, and resolve problems and discrepancies for member accounts • Cross-train and provide assistance to team members as needed • Ensure understanding and compliance with federal and state regulations

🏖️ Benefits

• Comprehensive full medical, dental and vision Insurance • Basic Life Insurance at no cost to the employee • Company paid short-term and long-term disability • 12 weeks of 100% paid Parental Leave • Health Savings Account (HSA) • Flexible Spending Accounts (FSA) • Retirement savings plan • Personal Paid Time Off • Paid holidays and company-wide Wellness Day off • Paid time off to volunteer at nonprofit organizations • Pet friendly office environment • Commuter Benefits • Group Pet Insurance • On the job training and skills development • Employee Assistance Program (EAP)