Indigo Research
51 - 200 employees
📚 Education
👥 B2C
Education • B2C
Indigo Research is a leading provider of academic research mentorship for high school and college students. It focuses on transforming students' academic passions into publishable research through one-on-one mentorship from top university professors and PhD teaching fellows. The company's programs are designed to enhance students' college applications by helping them produce high-impact research projects. Indigo Research boasts a high success rate of alumni being accepted into prestigious universities such as Harvard, Oxford, and Stanford. Their offerings include programs personalized to students' schedules, mentorships across various academic fields, and opportunities to present research at academic conferences.
Student Success Manager
Job not on LinkedIn
🔥 2 hours ago
🌐 India, Taiwan, +1 more countries – Remote
⏰ Full Time
⚪️ Entry-level
🏆 Customer Success
🚫👨🎓 No degree required
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Indigo Research
51 - 200 employees
📚 Education
👥 B2C
Education • B2C
Indigo Research is a leading provider of academic research mentorship for high school and college students. It focuses on transforming students' academic passions into publishable research through one-on-one mentorship from top university professors and PhD teaching fellows. The company's programs are designed to enhance students' college applications by helping them produce high-impact research projects. Indigo Research boasts a high success rate of alumni being accepted into prestigious universities such as Harvard, Oxford, and Stanford. Their offerings include programs personalized to students' schedules, mentorships across various academic fields, and opportunities to present research at academic conferences.
📋 Description
• Guide students and families through customized research programs, ensuring milestones from topic selection to publication are completed on schedule • Serve as the primary point of contact for students and parents, proactively communicating progress and managing expectations • Resolve concerns and handle conflict and high-stakes de-escalation scenarios • Monitor student progress, identify roadblocks, and implement strategic interventions • Coordinate with research mentors and tutors to align mentoring with student goals and pace • Represent client feedback internally to drive service improvements • Track and report student progress using CRM tools and manage handoffs from the sales team • Build client loyalty, support retention, and identify additional service purchases or referrals • Identify and assist with service and operational improvements
🎯 Requirements
• 2–4 years of demonstrated success in student admissions counseling, academic advising, mentoring, or program management within a high-achieving educational context • Direct experience with the US college admissions process and/or international education systems is a strong asset • Advanced proficiency in CRM tools such as Salesforce • Advanced proficiency in Microsoft Office Suite • Advanced proficiency in Google Workspace • Ability to build rapport and trust with high-net-worth clients and families • Ability to remain composed in emotional or difficult situations • Strong analytical and project management ability for complex, multi-stakeholder timelines • Exceptional verbal and written English proficiency • Strong negotiation, de-escalation, and conflict resolution skills • High cultural awareness and adaptability when managing diverse international customers and stakeholders
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