Call Centre Agent

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🔥 7 minutes ago

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Independent Food Company

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2009

👥 B2C

B2C • Food & Beverage • Hospitality

Independent Food Company is a UAE-based hospitality company that encompasses multiple unique dining concepts, including SALT, Parker's, Somewhere, Grind, and Public. Founded by innovative restaurateurs Deem Albassam and Amal Al Marri, the company is dedicated to shaping the culinary landscape of the region by offering enriching and memorable dining experiences that bring people together. The brands under Independent Food Company are known for their creativity, quality ingredients, and engaging atmospheres, making them standout destinations in the UAE's vibrant food scene.

📋 Description

• Handle inbound and outbound customer calls in a professional and courteous manner. • Respond to customer inquiries, complaints, and service requests promptly and accurately. • Provide information about products, services, policies, and procedures. • Record customer interactions and update customer information in the CRM system. • Resolve customer concerns efficiently or escalate complex issues to the relevant department. • Follow up on customer requests to ensure timely resolution. • Meet established performance metrics, including quality, productivity, and customer satisfaction targets. • Maintain confidentiality of customer information and comply with company policies. • Support customer engagement initiatives and contribute to continuous service improvement. • Collaborate with internal teams to ensure a seamless customer experience.

🎯 Requirements

• UAE National with a valid Family Book • High School Diploma, Diploma, or Bachelor's Degree • Previous customer service or call centre experience is an advantage • Strong verbal and written communication skills in Arabic and English • Ability to work in a fast-paced environment and manage multiple tasks.

🏖️ Benefits

• Flexible to work shifts, weekends, and public holidays as assigned by management