Senior SAP IS-U Consultant, Customer Service

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Inetum

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🏢 Enterprise

☁️ SaaS

💰 Post-IPO Equity on 2007-03

B2B • Enterprise • SaaS

Inetum is a European leader in digital services, providing technology consulting, solutions, and software innovation to businesses and public sector entities across 19 countries. With a workforce of 28,000 consultants, Inetum focuses on helping clients achieve digital transformation through a broad range of services, including consulting, software integration, and outsourcing, while prioritizing innovation, customer experience, and agility. Inetum partners with major software providers and offers solutions in vertical sectors like public sector, insurance, and healthcare. In 2023, Inetum achieved sales of 2. 5 billion euros, driven by its growth and scale ambitions.

📋 Description

• Work on contract and customer service processes in SAP IS-U. • Support the design, implementation, and validation of commercial processes. • Work with contracts, master data, installations/premises, consumer units, and customer relationship management. • Support processes related to service orders, notifications, and customer support. • Perform functional analysis, configuration/parameterization, testing, and business support. • Support integrations with external platforms such as Salesforce, SAP PM, AMI, and other systems. • Participate in integrated testing, acceptance/homologation, cutover, and go-live activities.

🎯 Requirements

• Solid experience with SAP IS-U Customer Service / Contracts. • Knowledge of commercial/business processes in utilities. • Experience with contracts, customer service, master data, and service orders. • Experience in SAP IS-U implementation projects. • Knowledge of integrations with external systems and related SAP modules. • Good communication, organizational skills, and the ability to interact with business stakeholders. • English and/or Spanish. • Preferred: experience with SAP S/4HANA Utilities, experience in the electric/power sector, knowledge of Salesforce, knowledge of SAP PM and AMI, and basic ABAP/debugging skills.

🏖️ Benefits

• Senior SAP IS-U Contracts / Customer Service consultants to work on an SAP S/4HANA Utilities implementation project in the electric/power sector.