Support Technician, English-speaking

🕒 April 9

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Inetum

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🏢 Enterprise

☁️ SaaS

💰 Post-IPO Equity on 2007-03

B2B • Enterprise • SaaS

Inetum is a European leader in digital services, providing technology consulting, solutions, and software innovation to businesses and public sector entities across 19 countries. With a workforce of 28,000 consultants, Inetum focuses on helping clients achieve digital transformation through a broad range of services, including consulting, software integration, and outsourcing, while prioritizing innovation, customer experience, and agility. Inetum partners with major software providers and offers solutions in vertical sectors like public sector, insurance, and healthcare. In 2023, Inetum achieved sales of 2. 5 billion euros, driven by its growth and scale ambitions.

📋 Description

• Provide technical and functional assistance to users remotely (phone, e-mail, chat, ticketing) • Resolve first-level incidents and escalate more complex issues to the appropriate technical teams • Receive and analyze user requests • Provide Level 1 technical support (diagnosis, identification and resolution of incidents) • Monitor tickets and report on interventions • Write and update technical documentation and knowledge base

🎯 Requirements

• Bac+2/Bac+3 in Computer Science/IT (e.g., associate's or bachelor's level) • 1 to 3 years' experience in a similar role • Proficient with Windows and/or macOS environments • Knowledge of workstation administration, networking, office productivity tools and email systems (Office 365, Google Workspace, etc.) • Experience with ticketing systems (ServiceNow, Jira, Zendesk, etc.) • Basic knowledge of cybersecurity and user access management • Fluent English (written and spoken) required • Fluent French • Excellent communication skills and strong customer service orientation

🏖️ Benefits

• Remote work • Ongoing training