Senior Technical Support Engineer, Tier 3

Job not on LinkedIn

🔥 0 minutes ago

🇦🇺 Australia – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Infinidat

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

Infinidat is a company specializing in high-performance storage solutions for data centers. Their portfolio includes primary and secondary storage platforms that offer guaranteed 100% availability, advanced cyber resilience through their InfiniSafe® technology, and a focus on providing the lowest total cost of ownership in the industry. With expertise in Big Data, cloud storage, NAS, SAN, and object storage, Infinidat is positioned to address the complex needs of modern IT environments.

📋 Description

• Provide technical assistance and support for the most complex field issues • Provide proactive recommendations to customers for improving their use of INFINIDAT storage solutions and help maximize their satisfaction • Diagnose technical field issues down to the root cause • Represent INFINIDAT in a professional manner to customers and partners • Actively contribute to the configuration, layout, and management of INFINIDAT products • Work directly with development teams for problem resolution • Provide assistance to INFINIDAT technical teams in the development of custom solutions and implementation preparation • Interact directly with INFINIDAT customers and developers to continuously improve the product

🎯 Requirements

• Linux System Administration: Advanced knowledge of installation, administration, troubleshoot and upgrade of Linux systems - MUST • TCP/IP networking knowledge • Knowledge in SAN and NAS storage • Scripting experience in one or more languages (bash, Python, etc.) • Strong technical knowledge of VMware virtualization technologies – an advantage • Experience with containers/dockers and related technologies – an advantage • VCE Certification – an advantage • Administration level backup expertise – an advantage • Previous experience as a Tier 3/4 Support - an advantage • Strong technical aptitude and ability to research and solve complex issues independently • Ability to effectively communicate issues and resolutions to all levels of the organization and customer base • Ability to work on own initiative and be a team player • Ability to multi-task • Australia residency/citizenship • Willingness to work during weekends and holidays when needed

🏖️ Benefits

• No specific benefits or compensation extras stated

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