AI Patient Access Specialist

🕒 March 14

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Infinitus Systems, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

☁️ SaaS

💰 $30M Series B on 2021-11

Artificial Intelligence • Healthcare Insurance • SaaS

Infinitus Systems, Inc. is a company that offers an innovative healthcare AI platform designed to automate the collection of data traditionally gathered through manual phone calls. Their AI technology, including AI agents and copilots, facilitates interactions with payors and PBMs on behalf of healthcare providers, enhancing processes such as benefit verification, prior authorizations, and prescription follow-ups. Infinitus serves a range of healthcare entities, including ambulatory surgery centers, health systems, labs and diagnostics, and specialty pharmacies. By improving data quality, cutting costs, and ensuring faster implementation, Infinitus empowers healthcare providers to allocate more resources to patient and provider engagement.

📋 Description

• Assist the Infinitus AI system in completing complex insurance verification phone calls through our proprietary platform. • Work closely with operations and engineering teams to provide feedback that improves healthcare data collection and AI accuracy. • Ensure the quality of recorded AI outputs, identifying nuances in payer responses, pushing back as necessary to ensure accurate responses to questions. • Ensure accurate entry of information into proprietary platforms from a number of sources including but not limited to faxes, forms, or information shared verbally from callers. • Identify, document, and submit Adverse Events during interaction with callers and/or received documentation. • Consistently hit daily production and quality benchmarks by swiftly and accurately handling tasks that the AI agent cannot handle. • Participate in mandatory periodic overtime during high-volume seasons, new product launches, or system extensions to ensure zero backlog.

🎯 Requirements

• Background in Insurance Verification strongly preferred and a minimum of 2+ years of experience in a healthcare field, contact center, or insurance/patient access contact center preferred. • Comfortable learning and operating new, proprietary software programs with high speed and precision. • Strong written and verbal communication skills; ability to explain complex insurance concepts clearly. • Ability to work in strict compliance with HIPAA regulations and safeguard sensitive personal health information (PHI). • Exceptional attention to detail and the ability to maintain accuracy while managing a high volume of tasks. • Experience in a high-volume Call Center environment. • Previous experience as a Case Manager or Reimbursement Specialist. • 1–2 years of Customer Service or Sales experience.

🏖️ Benefits

• Comprehensive Health, Vision, and Dental insurance. • 401(k) plan options. • Hybrid work (SF office Mon/Tues/Thurs) + catered lunches (Bay Area Positions only*)* • Competitive salary, equity, and 401(k) • Wellness stipend & great benefits (medical, dental, vision) • Generous PTO & parental leave • Bi-annual offsites & a collaborative, mission-driven culture