Implementation Analyst – Customer Enablement Specialist

🕒 February 13

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Infinitus Systems, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

☁️ SaaS

💰 $30M Series B on 2021-11

Artificial Intelligence • Healthcare Insurance • SaaS

Infinitus Systems, Inc. is a company that offers an innovative healthcare AI platform designed to automate the collection of data traditionally gathered through manual phone calls. Their AI technology, including AI agents and copilots, facilitates interactions with payors and PBMs on behalf of healthcare providers, enhancing processes such as benefit verification, prior authorizations, and prescription follow-ups. Infinitus serves a range of healthcare entities, including ambulatory surgery centers, health systems, labs and diagnostics, and specialty pharmacies. By improving data quality, cutting costs, and ensuring faster implementation, Infinitus empowers healthcare providers to allocate more resources to patient and provider engagement.

📋 Description

• Document client requirements and create and maintain technical specifications (e.g., field mappings for Infinitus API against customer API spec). Analyze client legacy data sets to understand the impact of the data on system design as needed. • Configure the Infinitus platform in response to requirements with a best-practices mentality. Leverage structured project delivery methodology. • Establish CSV-based, API-based and other standard-based integrations with client systems like Patient Relationship Management and Electronic Medical Records etc. • Support QA, client UAT, and launch processes. • Author Knowledge Graph (KG) and related rules. • Provide support in client meetings by leveraging in-depth knowledge of our platform capabilities. • Partner with client and internal teammates to resolve technical issues/inquiries. • Act as our first line of support, owning resolution and client communication. • Manage multiple client implementations concurrently

🎯 Requirements

• 3 to 5 years of relevant software system implementation or configuration experience. • Education: BA/BS, with evidence of technical experience or equivalent work experience. • Customer obsessed, with passion for helping our clients and ultimately, their patients. • Great problem-solver. Ability to understand, synthesize, and translate between business problems and technical concepts. • Attention to detail, with an eye for quality and excellence. • Clear communicator. Strong written and verbal communication skills and experience addressing clients in meetings and over email. • Lightning-fast learner and desire for continuous learning, proactively driving initiatives for improvement. • Thrive in a high-growth, fast-paced environment. Ability to work independently on low to medium complexity assignments, prioritizing and managing time effectively. • Knowledge or experience in the healthcare industry. • Excellent communication (verbal, written, and presentation) and interpersonal skills (outgoing and personable). • Applied experience with APIs and healthcare integrations is required • Experience with Salesforce, Mulesoft, FHIR, and X12 Standards is recommended

🏖️ Benefits

• Hybrid work (SF office Mon/Tues/Thurs) + catered lunches (Bay Area Positions only*)* • Competitive salary, equity, and 401(k) • Wellness stipend & great benefits (medical, dental, vision) • Generous PTO & parental leave • Bi-annual offsites & a collaborative, mission-driven culture