INFLOR
51 - 200 employees
Founded 2001
💼 Consulting
📦 Logistics
🌾 Agriculture
Consulting • Logistics • Agriculture
INFLOR is a global leader in forest management technology. With over 20 years of experience, the company offers innovative and sustainable solutions for the entire forest value chain, from planning to logistics. INFLOR's advanced platforms manage over 13 million hectares worldwide and hold approximately 80% of the Brazilian market share, providing clients with essential data and insights for high-performance results. Their focus on environmental stewardship makes them a key player in promoting sustainable forestry practices.
Customer Success Analyst, GIS
Job not on LinkedIn
🔥 15 minutes ago
🗣️🇪🇸 Spanish Required
🗣️🇧🇷🇵🇹 Portuguese Required
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INFLOR
51 - 200 employees
Founded 2001
💼 Consulting
📦 Logistics
🌾 Agriculture
Consulting • Logistics • Agriculture
INFLOR is a global leader in forest management technology. With over 20 years of experience, the company offers innovative and sustainable solutions for the entire forest value chain, from planning to logistics. INFLOR's advanced platforms manage over 13 million hectares worldwide and hold approximately 80% of the Brazilian market share, providing clients with essential data and insights for high-performance results. Their focus on environmental stewardship makes them a key player in promoting sustainable forestry practices.
📋 Description
• Analyze, triage and correctly route tickets in the GIS queue • Resolve Level I and Level II tickets • Create, consult and maintain the team's knowledge base • Collect evidence related to tickets for analysis and traceability • Analyze application code (.NET/C#) to identify root causes of reported failures • Build database scripts (Oracle and/or PostgreSQL) for diagnostics and data correction • Develop workarounds to restore operation for the customer as quickly as possible • Provide specialized support for GIS modules, including ArcGIS Pro and ESRI products • Create a ticket analysis document (N2) when escalation to N3/development is required • Log issues or improvement needs to address recurring failures • Adhere to defined service level agreements (SLAs) for response and resolution • Use Git/version control to track and collaborate with the development team
🎯 Requirements
• Bachelor's degree completed or near completion in Systems Analysis, Computer Science, or related fields • Previous experience providing customer support for SaaS products • Strong knowledge of .NET (C#) • Experience with relational databases (Oracle and/or PostgreSQL) • Familiarity with Git and version control • Knowledge of GIS and its applications • Experience with ArcGIS Pro and ESRI products • Advanced English or Spanish • Energetic and proactive, with a strong sense of urgency for deliveries • Direct, clear and concise communication • Commitment to schedules and discipline in time management • Empathy and focus on internal and external customer satisfaction • Analytical and inquisitive profile, with a strong critical mindset for decision-making • Ability to liaise and negotiate • Organized and goal-oriented to achieve strategic objectives • Desirable: knowledge of REST APIs, Python, GIS development (ArcGIS, QGIS, PostGIS or similar) and agile methodologies (Scrum/Kanban) • Fluency in a second language (English and Spanish) is a plus
🏖️ Benefits
• Health insurance and Unimed dental plan • Life insurance • Meal allowance via Swile card • No meal-card deductions during vacation • Tuition subsidy (up to 50%) • Certification subsidy (up to 100%) • Spanish and English language programs • Corporate University • 360° performance evaluation • Flexible working hours • Day off on your birthday • Feedback-oriented culture • Collaborative team spirit
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