Customer Service Representative

🔥 1 hour ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Influx

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

🤝 B2B

🎯 Recruiter

💰 $500k Angel Round - Influx on 2015-02

B2B • Recruitment

Influx is a B2B customer experience (CX) outsourcing company that provides Talent as a Service and fully managed customer support operations. It delivers 24/7 multilingual, on-brand support using a hybrid AI + human model, with fast month-to-month plans and rapid launch for growing brands across eCommerce, SaaS, fashion, fintech, travel and other consumer-facing industries. Influx focuses on scaling support teams, improving CSAT, and offering pre-vetted agents, training, QA, and continuous improvement.

📋 Description

• Handle high volumes of customer interactions on phone, email, and chat • Provide timely and effective support to resolve customer issues • Deliver a positive customer experience while meeting performance KPIs • Communicate clearly and professionally with customers and internal teams • Identify customer needs and offer appropriate solutions • Take ownership of customer concerns through to resolution • Build and maintain strong customer relationships

🎯 Requirements

• E-commerce & Fashion Experience with online retail platforms or fashion brands, including tools like Shopify and Gorgias • Strong written communication skills and the ability to deliver top-tier customer support are key • Installation Services (Voice Support) Comfortable handling high call volumes, with strong voice support experience • Tech & App Support Skilled in troubleshooting software, mobile apps, or hardware • Fintech Experience supporting digital financial platforms • Telecommunications / Mobile Network Experience in a mobile network or any telecommunications company • Studies College/Technical Career • Languages English - Advanced

🏖️ Benefits

• Influx never charges fees during recruitment • Official emails come from @influx.com only