Account Manager

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Informa

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

🤝 B2B

📱 Media

📚 Education

B2B • Media • Education

Informa is a global leader in business intelligence, academic publishing, and events. It is home to hundreds of specialist brands and businesses, focused on connecting people with knowledge through events and digital products. Informa operates in over 30 countries and has a workforce of 12,000 colleagues globally. The company runs divisions such as Informa Markets, which facilitates trade and growth through events, and Taylor & Francis, a leading publisher of academic research. Informa prioritizes sustainability and diversity, aiming to positively impact markets and communities. As a member of the FTSE 100, Informa is known for its strong financial performance and scale within the academic and B2B markets.

📋 Description

• Achieving and exceeding annual territory sales targets, contributing to the overall revenue and profit objectives of the business division • Establishing a strategic approach to the short, medium- and long-term business within the territory, to ensure that activity is both relevant and flexible to the evolving trading environment over time • Planning schedules and carrying out regular sales visits to customers to achieve financial targets within own sales region across product portfolio • Drive sales velocity by ensuring deals are closed within defined timeframes • Achieving a profitable balance between driving and maximizing core revenues whilst exploring new avenues and products • Cultivating strong, holistic relationships with the customer base, working to ensure that trading with each account is sustainable, profitable and delivering a high level of customer satisfaction • Developing strong professional and industry stakeholder networks including institutions, distributors, funders, and government bodies, within the assigned territory • Seeking new customers and business development opportunities to grow Academic division revenues in region • Liaising actively with stakeholder departments or groups within the business to enhance T&F's coverage of the territory – Marketing, Editorial, Credit Control, Sales Support, etc. • Regularly updating the companies CRM with relevant customer and opportunity information • Reporting regularly on market progress and the business environment, thus ensuring responsiveness to both the micro- and macro-trading conditions and using this intelligence to continually evolve our engagement with the territory • Customising sales documentation and tools to maximize commercial opportunities • Developing bespoke promotional activities closely with key customers, as well as deploying other general promotions developed in-house, to maximise sales and exposure of our products across the region • Upholding company trading and terms policy, to protect profitability and value of business in territory • Conducting key analyses of products, customers, markets, and competitors; developing and maintaining knowledge of business and market trends • Identifying areas of opportunity; offering suggestions and making recommendations for improvement to appropriate managers • Regularly updating the companies CRM with relevant customer and opportunity information • Perform other ad hoc tasks and responsibilities as required to support evolving business needs

🎯 Requirements

• At least 3-5 years of demonstrated successful account management • Strong understanding of the academic publishing industry and academic content business models • Previous success in a sales role, with a track record of managing high-pressure sales environments and meeting or exceeding ambitious revenue targets • Demonstrated business acumen by understanding business implications of decisions; displaying orientation to profitability; demonstrates knowledge of market and competition • The ability to analyze and synthesize complex or diverse information; proven experience collecting and researching data • Strong consultative sales skills and the ability to deliver tailored solutions that meet customer needs • A professional manner; the ability to approach others in a tactful manner while reacting well under pressure • A proactive, solutions-oriented approach with a focus on driving progress and achieving results • Resilience and adaptability in managing change with a positive mindset in response to business transformation • Strong analytical capabilities with experience using data to drive sales performance improvements • A clear oral communicator who can speak clearly and persuasively in positive or negative situation while simultaneously being a strong listener to better clarify • Good written and verbal communication skills, with the ability to engage and influence stakeholders at all levels • A team player who can balance both team and individual responsibilities and build positive relationships with internal and external stakeholders • Willingness to travel on territory and to conferences, book fairs as required by the company • Native in Mandarin, communicable proficiency in English, with good verbal and written communication skills suitable for business operations and stakeholder engagement • Competent user of the MS Office suite and other sales tools or systems

🏖️ Benefits

• An excellent work/life balance with a fantastic, flexible working culture • 20 days (pro-rata for first year) annual leave per year, plus an extra day off for your birthday • 4 paid volunteering days each year • Paid sick leave of 14 days • Social insurance and housing fund plus supplementary medical insurance • Employee assistance programme – offering 24/7 well-being support • Performance bonus • Annual health screening for employee and spouse, optical and medical care