Customer Success Engineer, Portuguese

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🕒 February 7

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Infotree Global Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🎯 Recruiter

👥 HR Tech

🏢 Enterprise

Recruitment • HR Tech • Enterprise

Infotree Global Solutions is a staffing and workforce management company that aims to meet the career needs of individuals while ensuring client satisfaction through its resources. It is heavily focused on recruitment and consultant care, providing opportunities across various industries such as automotive, engineering, IT, finance, and banking. Founded in 2002, Infotree Global Solutions operates globally, with more than 5,000 coworkers and 400 recruiters in 150 countries. The company is committed to delivering quality placements that lead to lifelong careers, supported by a dedicated team of recruiters and consultant care representatives.

📋 Description

• Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing SASE solutions to achieve their business and security goals objectives • Assist customers in implementing SASE solutions and fully integrate these into their security and networking operations • Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams • Serve as a customer advocate in influencing the product roadmap and improvements • Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program • Identify risks to the customer achieving their stated business goals and work with the account Team to build a risk mitigation plan or escalate as needed • Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs • Be a Go-To customer expert on SASE security solutions and become a Subject Matter expert over time

🎯 Requirements

• BS/MS in Computer Science, Electrical Engineering, Computer Engineering, or a related technical field • Minimum 5 years relevant work experience in pre-sales, post-sales, technical support, consulting or similar roles • In-depth understanding of networking and security concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc. • Understanding SASE architecture and value proposition • Past experience with Data Security product suite (CASB, DLP) • Enterprise-level designing/troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP) • Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.) • Knowledge of Linux (including BASH and Python scripting) • Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions • Strong consulting and project management skills • Ability to clearly articulate technical issues to both technical and non-technical audiences, executives and explain their impact on business, both internal and external to the organization • Ability to multitask and work in a fast-paced environment • Availability to provide after-hours deliverables on a scheduled / non-scheduled basis

🏖️ Benefits

• Professional development opportunities • Paid time off • Flexible work arrangements