Infotree Global Solutions
1001 - 5000 employees
Founded 2002
🎯 Recruiter
👥 HR Tech
🏢 Enterprise
Recruitment • HR Tech • Enterprise
Infotree Global Solutions is a staffing and workforce management company that aims to meet the career needs of individuals while ensuring client satisfaction through its resources. It is heavily focused on recruitment and consultant care, providing opportunities across various industries such as automotive, engineering, IT, finance, and banking. Founded in 2002, Infotree Global Solutions operates globally, with more than 5,000 coworkers and 400 recruiters in 150 countries. The company is committed to delivering quality placements that lead to lifelong careers, supported by a dedicated team of recruiters and consultant care representatives.
ServiceNow Knowledge Manager – IT Technical Writer
Job not on LinkedIn
🔥 0 minutes ago
🗣️🇨🇳 Chinese Required
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Infotree Global Solutions
1001 - 5000 employees
Founded 2002
🎯 Recruiter
👥 HR Tech
🏢 Enterprise
Recruitment • HR Tech • Enterprise
Infotree Global Solutions is a staffing and workforce management company that aims to meet the career needs of individuals while ensuring client satisfaction through its resources. It is heavily focused on recruitment and consultant care, providing opportunities across various industries such as automotive, engineering, IT, finance, and banking. Founded in 2002, Infotree Global Solutions operates globally, with more than 5,000 coworkers and 400 recruiters in 150 countries. The company is committed to delivering quality placements that lead to lifelong careers, supported by a dedicated team of recruiters and consultant care representatives.
📋 Description
• Audit and analyze existing global repositories • Author high-quality technical documentation, SOPs, and troubleshooting guides • Drive the seamless migration of content into ServiceNow • Collaborate closely with subject matter experts worldwide • Define and track metrics to measure knowledge adoption and content health
🎯 Requirements
• 5+ years of experience in technical writing, knowledge management, or IT documentation • Professional bilingual fluency in both English and Chinese • Hands-on experience with the ServiceNow Knowledge Management module or a highly comparable enterprise platform • Familiarity with ITIL-based service delivery processes and Knowledge-Centered Service (KCS) practices • Proficient with documentation tools like Confluence, SharePoint, and MS Office • Bachelor's degree in IT, Computer Science, Business, or a related field.
🏖️ Benefits
• Competitive compensation • Flexible working arrangements • Professional development opportunities
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