ServiceNow Practice Lead

🕒 4 days ago

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Unit4

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Unit4 is a company that develops and delivers cloud-based enterprise software solutions focused on ERP, HCM, FP&A, Financial Management, and S2C. The solutions are designed to enhance productivity and collaboration within organizations, specifically tailored for people-centered and service-focused institutions like Professional Services, Public Sector, Nonprofit, and Higher Education. Unit4's platform integrates AI to optimize operations across finance, HR, and project management, aiming to improve user experience and organizational agility. Their solutions cater to roles such as CFOs, CHROs, and CIOs, providing them with the tools to drive strategic outcomes, performance, and adaptability within their organizations.

📋 Description

• Serve as the lead architect for the ServiceNow platform, overseeing its configuration, implementation, and maintenance. • Lead a team responsible for the development and enhancement of the ServiceNow platform to meet business objectives. • Collaborate with stakeholders to identify business needs and ensure alignment with ServiceNow capabilities. • Develop and implement best practices for ServiceNow governance, security, and optimization. • Ensure seamless integration of ServiceNow with other enterprise applications and systems. • Oversee the administration and daily operations of the ServiceNow platform, ensuring its reliability, security, and performance. • Oversee license management, ensuring the organization remains compliant with ServiceNow licensing agreements. • Manage relationships with ServiceNow and third-party vendors, ensuring optimal service delivery and platform support.

🎯 Requirements

• Proven experience with ServiceNow as an architect or team leader. • Strong expertise in ServiceNow ITSM, CSM and HRSD platform development, configuration, and administration. • Strong understanding of ITIL best practices and ITSM and HR processes. • Knowledge of ServiceNow NowAssist AI (advantage) • ServiceNow certification (Administrator, Developer, or Implementation Specialist) is highly desirable. • Leadership skills with experience managing technical teams. • Excellent communication and collaboration skills. • Good English level.

🏖️ Benefits

• culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact • balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits • growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work • talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry • a commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme • a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all