Account Manager

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INNERGY

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

☁️ SaaS

🤝 B2B

💰 $44M Private Equity Round - Innergy on 2024-07

SaaS • B2B

<INNERGY> is a cloud-based SaaS platform providing integrated ERP and 3D CAD/CAM software tailored to custom woodworking and architectural millwork businesses. The software covers estimating, job costing, production scheduling, collaboration from design through installation, benchmarking, and education to help shops manage margins, increase throughput, and scale operations. INNERGY emphasizes industry-specific workflows and implementation support for B2B customers in the custom woodworking sector.

📋 Description

• Own and grow a portfolio of existing customers across our product suite. • Strengthen customer partnerships, expand product adoption, drive renewals, and identify opportunities to deliver additional value. • Work closely with Customer Success to maximize customer outcomes, reduce churn risk, and support long term account growth. • Drive upsell opportunities through license expansion, additional modules, feature adoption, and service enhancements. • Identify and execute cross sell opportunities by introducing complementary products and solutions. • Develop and maintain strategic account plans that align INNERGY solutions to customer priorities. • Understand customer business objectives, operational challenges, and growth opportunities.

🎯 Requirements

• 3+ years of experience in account management, sales, or customer success within SaaS, ERP, or CAD/CAM industries. • Strong business acumen, with the ability to understand and align with a customer's strategic goals by leveraging financial reports and market data. • Proven success meeting and exceeding quotas through upselling and cross-selling. • Experience with contract negotiations, renewals, and license model management. • Strong collaboration and communication skills to work effectively across sales, support, product, and success teams. • Comfort discussing technical workflows and solutions with customer stakeholders in operations or production. • Familiarity with CRM systems and forecasting tools (Hubspot, Dynamics, Salesforce, etc.). • Strong understanding of the manufacturing, woodworking, or millwork industry is a plus.

🏖️ Benefits

• Accessibility & Work Environment • Reasonable workplace adjustments for individuals with disability • Support for employee wellbeing, flexibility, and a safe working environment