InnovaCare Health
1001 - 5000 employees
âïž Healthcare Insurance
đ° Venture Round on 2019-01
Healthcare Insurance
InnovaCare Health is a healthcare provider offering high-quality senior healthcare services through a network of practices and providers across central and northern Florida. By understanding the unique health needs of their patients, they empower individuals to take control of their healthcare and live healthier lives. InnovaCare Health provides a variety of services, including transportation, diagnostic testing, telehealth, primary care, and specialized in-house services such as gynecology, nephrology, and cardiology. Their facilities also feature senior centers focused on social, physical, emotional, and intellectual needs, and offer comprehensive care coordination, ultrasound, and medical screening programs for early disease detection. With 24/7 on-call physicians and a commitment to community engagement, InnovaCare Health is dedicated to ensuring convenient and accessible care for all patients.
Contact Center Director
Job not on LinkedIn
đ May 2
đ Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
InnovaCare Health
1001 - 5000 employees
âïž Healthcare Insurance
đ° Venture Round on 2019-01
Healthcare Insurance
InnovaCare Health is a healthcare provider offering high-quality senior healthcare services through a network of practices and providers across central and northern Florida. By understanding the unique health needs of their patients, they empower individuals to take control of their healthcare and live healthier lives. InnovaCare Health provides a variety of services, including transportation, diagnostic testing, telehealth, primary care, and specialized in-house services such as gynecology, nephrology, and cardiology. Their facilities also feature senior centers focused on social, physical, emotional, and intellectual needs, and offer comprehensive care coordination, ultrasound, and medical screening programs for early disease detection. With 24/7 on-call physicians and a commitment to community engagement, InnovaCare Health is dedicated to ensuring convenient and accessible care for all patients.
đ Description
âą Own enterprise contact center performance across all markets âą Convene and chair weekly cross-market operations reviews âą Build and maintain the contact center's operating calendar âą Sponsor the enterprise QA program across all contact channels âą Approve the weekly staffing plan and review forecast accuracy
đŻ Requirements
âą Bachelor's degree in a relevant field âą 5+ years of experience in operations management âą Proficiency in data analysis and performance metrics âą Experience with KPI monitoring and governance frameworks
đïž Benefits
âą Health insurance âą Retirement plans âą Paid time off âą Professional development opportunities
Apply NowSimilar Jobs
đ March 18
Department head leading a 200-member remote call center team, ensuring service standards and business outcomes in a collaborative environment.
đŁïžđ©đȘ German Required
