Operations, Customer Support Specialist

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November 8

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Inside Out Group

WebsiteLinkedInAll Job Openings

Media • Construction • Aerospace

Inside Out Group is a specialized video production company that offers high-end filming services, including time lapse filming, drone filming, photography, and animation. With over 15 years of experience, they cater to diverse sectors such as rail, construction, and infrastructure, providing innovative solutions for challenging projects. Their team is known for its technical expertise and creative approach, ensuring quality media that effectively showcases their clients' projects.

11 - 50 employees

Founded 1991

📱 Media

🚀 Aerospace

📋 Description

• Answer all customer inquiries via phone, text, and email. • Manage calendars and schedule appointments. • Communicate with customers in an empathetic and professional manner during urgent service situations (e.g., flooding, broken pipes). • Clearly communicate necessary information from the customer to the plumber (e.g., nature of the problem, exact location of the leak) to prevent the technician from showing up unprepared. • Handle invoicing and accounts receivable, including tracking and following up on outstanding payments. • Manage and update customer information and sales pipelines in the CRM (Housecall Pro or similar). • Provide general administrative support, including documentation, data entry, and proactive follow-ups.

🎯 Requirements

• C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT. • Proven ability to handle accounts receivable and invoicing, including tracking and following up on payments. • Experience using CRM platforms (Housecall Pro experience is a plus, but not required). • Proficient with spreadsheets (e.g., Excel) and online collaboration platforms (e.g., Google Workspace, Slack). • Prior experience as a Virtual Assistant or in a similar administrative/support role.