Catalog Operations Analyst II

🕒 5 days ago

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Instacart

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🛍️ eCommerce

🚗 Transport

🛒 Retail

💰 $232M Venture Round on 2021-11

eCommerce • Transport • Retail

Instacart is a company that offers a flexible approach to work while transforming the grocery industry. It provides an essential service by delivering groceries and household goods to customers' doors in as little as 30 minutes. Instacart offers safe and flexible earning opportunities to personal shoppers and tackles challenges such as rerouting deliveries during snowstorms and connecting customers with coupons and deals. It aims to be the operating system for the grocery industry, thus helping customers save time for other activities. Instacart emphasizes diversity, equity, and belonging in its work culture.

📋 Description

• Own data quality outcomes for the Health and Meals pillar by defining accuracy and coverage goals for critical attributes (e.g., nutrition, dietary tags, allergens, preparation/meal context) and driving measurable improvements across the catalog. • Design, test, and operationalize LLM pipelines in partnership with Catalog Engineering and ML, including prompt iterations, evaluation frameworks, and human-in-the-loop QA. • Develop robust SQL analyses to monitor health of the catalog, identify root causes, prioritize fixes, and communicate performance and impact to cross-functional stakeholders. • Establish and continuously refine taxonomies, attribute definitions, and normalization standards; author SOPs and quality guidelines that scale across internal teams, external content providers, and BPOs. • Manage day-to-day execution with external vendors and data partners (e.g. BPOs), setting SLAs, creating QA workflows, and implementing sampling plans that improve precision and recall at scale. • Partner with Product, DS, and XFN teams to scope experiments, validate assumptions, and translate insights into roadmaps that elevate discovery, search relevance, and conversion for health and meal oriented use cases.

🎯 Requirements

• 3+ years of experience in catalog/content operations, data operations, or data quality within e-commerce, marketplace, retail, or a similar high-scale data environment. • Bachelor’s degree in a quantitative, analytical, or related field (e.g., Data/Information Science, Business, Economics, Statistics) or equivalent practical experience. • Demonstrated success partnering with Engineering, Data Science, and Product to scope requirements and deliver production-scale projects. • Proficiency in SQL (including joins, aggregations, and window functions) and advanced Excel/Google Sheets for analysis, QA sampling, and reporting. • Familiarity with LLMs and prompt design for data extraction, classification, or attribute enrichment, including LLM evaluation and feedback loops. • Hands-on experience defining and managing data quality metrics (e.g., accuracy, precision, recall) and running root cause analyses. • Experience operationalizing workflows with external vendors/BPOs or data providers, including SOPs, SLAs, and multi-step QA processes.

🏖️ Benefits

• highly market-competitive compensation • new hire equity grant • annual refresh grants